Becky Starr Lyon
Jacksonville
Summary
Accomplished Human Resources professional specializing in complex workplace investigations and policy compliance. Expertise in coaching leaders on performance management and conflict resolution, with a demonstrated ability to improve operational efficiency and data integrity through innovative HR audit processes and ADA coordination.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Human Resources Compliance Manager
ESS | Source4Teachers
01.2019 - Current
- Conduct complex workplace investigations involving employee misconduct, harassment, discrimination, policy violations, and workplace conflict.
- Interview employees, managers, and witnesses; gather evidence; evaluate findings; and provide objective recommendations to leadership.
- Coach leaders on employee relations, performance management, corrective action, and employment law to ensure consistent and compliant decisions.
- Partnered with Legal, Operations, Payroll, and HR to resolve complex employee matters, effectively mitigating organizational risk.
- Collaborated with legal teams to prepare and submit EEOC position statements, ensuring compliance with multi-state employment laws and minimizing organizational risk.
- Serve as the organization's primary ADA Coordinator, managing the interactive accommodation process and ensuring ADA/ ADAAA compliance, incorporating case management system and artificial intelligence to streamline process.
- Designed HR audit processes that improved data integrity and operational efficiency by 25%.
Program Director
Hope Haven
01.2017 - 01.2019
- Directed multi-site operations, enhancing employee relations and ensuring policy compliance.
- Developed employee training and operational procedures, fostering consistency and increasing organizational effectiveness.
- Coached supervisors on corrective action, conflict resolution, and employment policies.
- Conducted workplace investigations, resolving employee concerns through objective fact-finding and documentation.
Clinical Director
Northeast Florida Safety Council
01.2014 - 01.2017
- Oversaw clinical operations to ensure regulatory compliance and enhance staff leadership effectiveness.
- Supported supervisors in navigating employee relations issues, conflict resolution, and performance enhancement.
- Executed operational improvements that enhanced communication, accountability, and service delivery outcomes.
Lead Therapist PHP – IOP
Baptist Medical Center - Downtown
01.2004 - 01.2013
- Pioneered innovative strategies for improved therapeutic programs Championed staff development and mentorship.
- Enhanced patient interaction through innovative therapy techniques and revamped therapy models.
- Led subordinate managers and staff to ensure effective program operations.
- Established program priorities and developed short- and long-range goals to improve program planning and service delivery.
Education
Master of Education - Counselor Education
University of North Florida
Jacksonville, FL05-2001
Bachelor of Science - Music Therapy
Florida State University
Tallahassee, FL08-1994
Human Resources Coursework -
Florida State College At Jacksonville
Jacksonville, FlSkills
- Workplace investigations
- Investigative interviewing
- HR auditing
- ADA compliance management
- Employment law compliance
- Policy compliance
- ADA policy oversight
- Policy interpretation
- Performance management
- Training development
- Employee relations
- Conflict resolution
- leadership coaching
- Written documentation
- ADA coordination
- Conflict resolution
Certification
SHRM Certified Professional, SHRM-CP
Timeline
Human Resources Compliance Manager
ESS | Source4Teachers
01.2019 - Current
Program Director
Hope Haven
01.2017 - 01.2019
Clinical Director
Northeast Florida Safety Council
01.2014 - 01.2017
Lead Therapist PHP – IOP
Baptist Medical Center - Downtown
01.2004 - 01.2013
Master of Education - Counselor Education
University of North Florida
Bachelor of Science - Music Therapy
Florida State University
Human Resources Coursework -
Florida State College At Jacksonville