ROBSON BATISTA

Directed day-to-day operations through implementation of strategic business plans.

• Streamlined daily operations, enhancing workflow efficiency across multiple departments.
• Developed standard operating procedures to ensure consistency in service delivery.
• Managed staffing needs through recruitment, onboarding, and training, ensuring team readiness for operational demands.
• Created daily schedules aligning job types with optimal installer assignments to maximize team effectiveness.
• Coordinated installers and locations for timely load out and dispatching at 6 am.
• Monitored compliance with company policies and regulatory requirements during operations.
• Resolved customer complaints promptly, maintaining high levels of customer satisfaction.

• Conducted product discovery sessions to gather customer needs.
• Developed relationships and follow ups.
• Achieved five-star rating as Customer Service Representative for outstanding performance.
• Conducted test drives and managed license plate checkouts.
• Greeting new customer to the store.
• Problem solving with daily issues such as warranties and repairs scheduling.

• Formed and sustained strategic client relationships that improved engagement and retention.
• Set pricing structures according to market analytics and emerging trends.
• Established and serviced new and existing accounts, ensuring strong professional relationships.
• Resolved customer complaints regarding sales and service.
• Resolved customer complaints regarding sales and service.

• Updated and maintained databases to ensure accurate customer information.
• Updated and maintained databases with current information.
• Maintained files and retrieved information to support efficient customer service operations.
• Ensured electronic content was legal, secure, and accessible for internal and external stakeholders.
• Made deliveries for heavy and sensitive equipment and wood floor boxes.