Cheryl Chevalier
Breaux Bridge,LA
Summary
Results-driven business professional offering 24 plus years of successfully meeting high productivity, quality and performance standards. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizations goal.
Overview
28
28
years of professional experience
Work History
Account Manager Collections Specialist
Louisiana Recovery Service
05.2017 - 12.2022
- Achieved monthly goal on consistent basis through effective use of collection, customer service and sales strategies.
- Gained strong leadership skills by independently managing over 250 plus customers daily with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Developed strong organizational and communication skills by resolving challenging customer interactions using firm and professional approach.
Senior Collections Specialist
Delta Financial Services
02.2014 - 05.2017
- Counseled debtors and negotiated re-payment options based on analysis of financial situation to encourage timely debt resolution.
- Handled over 150 plus outbound and inbound calls daily to negotiate balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Collections Coordinator
Iberia Bank
01.2012 - 02.2014
- Maintained positive customer relationship to minimize bad debt exposure and met demands of busy and productive group.
- Negotiated re-payment plans of over 120 plus payment arrears, by identifying causes of delinquent accounts and met realistic timeframes.
- Discussed options with delinquent clients in terms of proposed solutions and foreclosure.
Customer Service Representative
Cash Tyme Payday Loan
05.2011 - 08.2011
- Processed loans and financial transactions of over 50 customers daily in accordance with company policies, state and federal regulations.
- Cultivated customer loyalty, promoted repeat business, improved sales and maintained detailed database.
- Monitored cash drawers and maintained adequate cash supply.
Insurance & Collections Specialist
Lafayette Health Ventures/Acadiana Computer Systems
09.2009 - 02.2011
- Ensured accurate billing, timely submission of electronic and paper claims, monitored claims status, researched rejections, documented related account activities for collections of Medicare, Medicaid and commercial insurance companies.
- Researched and resolved complex medical claim issues and analyzed explanation of benefit forms to support timely processing.
- Responded to 50 plus customer calls swiftly to resolve issues on outstanding balances and answer customer inquiries.
Collections Coordinator
Crescent Bank & Trust
01.2009 - 09.2009
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, to negotiate balance in full.
- Worked in call center environment handling over 120 plus outbound and inbound calls to meet demands of busy and productive group.
- Processed payments on contracts and achieved performance goals by overcoming challenging situations.
Business Customer Service Representative
AT&T
11.2007 - 09.2008
- Delivered quality customer service, resulting in consistent above average customer satisfaction rating, to prioritize customer needs.
- Quickly met customer call guidelines for service levels, handled time and productivity, activated telephone lines and suggested effective solutions.
- Responded proactively and positively to rapid change.
Account Sales Executive
Citadel Broadcasting
05.2007 - 11.2007
- Established and cultivated solid business relationships with new and existing customers daily.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Attended industry shows, conventions, and other meetings to expand market opportunities.
Account Sales Executive
Pittman Broadcasting
02.2006 - 05.2007
- Developed and managed positive business relationships with retail store management and owners to close profitable sales deals.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Insurance & Collections Representative
Louisiana Recovery Services
05.1999 - 02.2006
- Counseled over 120 plus debtors on payment options and arranged installment agreements.
- Executed billing tasks and responded to customer calls swiftly to resolve issues and answer questions.
- Trained new team members on scripts, company services and collection strategies.
Independent Mary Kay Beauty Consultant
Mary Kay Cosmetics Ltd
06.1995 - 09.2000
- Coached and mentored team members on customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Provided 50 plus clients monthly with personalized skincare recommendation to support healthy skin and assisted customers achieved desired looks for daily wear and special events.
- Processed product purchases and payments, coordinating packaging, gift-wrapping and inventory management.
Education
Bachelor of Science - Business Management
University of Phoenix
Lafayette LA04.2012
Bachelor of Science - General Studies
University of Louisiana At Lafayette
Lafayette, LA05.1996
Skills
- Customer Relationship Management
- Administration and Management
- Accounting and Bookkeeping
- Creative thinking and problem-solving
- Client Care Services
- Call Center Agent
- Accounts Receivable Management
- Insurance Claims Processor and Electronic Medical Records
- Teamwork and Collaboration
- Complaint Resolution Techniques
- Persuasive Negotiation
- Business Operations
Accomplishments
- Center for Entrepreneurial Development-Received training in management, business planning, sales and marketing, economics and professional development.
- Completed numerous career training and seminars in client relations management, sales process, marketing strategies, finance, leadership and customer care relationship.
Timeline
Account Manager Collections Specialist
Louisiana Recovery Service
05.2017 - 12.2022
Senior Collections Specialist
Delta Financial Services
02.2014 - 05.2017
Collections Coordinator
Iberia Bank
01.2012 - 02.2014
Customer Service Representative
Cash Tyme Payday Loan
05.2011 - 08.2011
Insurance & Collections Specialist
Lafayette Health Ventures/Acadiana Computer Systems
09.2009 - 02.2011
Collections Coordinator
Crescent Bank & Trust
01.2009 - 09.2009
Business Customer Service Representative
AT&T
11.2007 - 09.2008
Account Sales Executive
Citadel Broadcasting
05.2007 - 11.2007
Account Sales Executive
Pittman Broadcasting
02.2006 - 05.2007
Insurance & Collections Representative
Louisiana Recovery Services
05.1999 - 02.2006
Independent Mary Kay Beauty Consultant
Mary Kay Cosmetics Ltd
06.1995 - 09.2000
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Science - General Studies
University of Louisiana At Lafayette
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