BENJAMINE OKANUME
Waldorf,MD
Summary
Technical professional with 13+ years of experience leading end-to-end operations, solving complex technical problems, and guiding customers through product decisions. Security+ certified with a Computer Science background and a proven ability to explain technical concepts clearly, conduct demonstrations, recommend solutions, and support customer adoption.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Founder & Technical Operations Lead
FIRSTDOWNKICKS LLC
Remote
02.2013 - Current
- Built and scaled a successful e-commerce brand generating $1M+ in revenue and 5,000+ fulfilled orders.
- Provided product walkthroughs and technical explanations to customers, increasing conversions.
- Translated customer needs into tailored product recommendations and solutions.
- Developed and maintained the company's website using HTML and backend logic.
- Managed customer support, issue resolution, and customer lifecycle communication.
- Analyzed customer behavior and improved technical workflows and automation.
- Secured over $40,000 in funding and created operations documentation.
Store Manager
HIBBETT SPORTS
Morgantown, WV
05.2012 - 02.2013
- Led multi-person sales team, coaching employees on communication and customer engagement.
- Analyzed performance metrics and refined sales strategies.
- Resolved complex customer issues and collaborated with district leadership.
Technical Intern (LEMS System)
WEST VIRGINIA STATE POLICE
Morgantown, WV
08.2011 - 05.2012
- Developed MySQL databases with tables, triggers, and stored procedures.
- Performed application testing, debugging, and system documentation.
- Worked with non-technical users to gather requirements and improve usability.
Education
Bachelor of Science - Computer Science
West Virginia University
Morgantown, WVSkills
- Pre-Sales Support & Technical Demos
- Translating Business Needs to Technical Solutions
- Cybersecurity Fundamentals (Security)
- Networking Basics IAM SIEM Concepts
- Customer Engagement & Communication
- Product Adoption & Technical Enablement
- Troubleshooting & System Testing
- SQL
- MySQL
- Linux
- HTML
- ASPNET
- Java
- C/C
- Oracle
Certification
CompTIA Security+
Timeline
Founder & Technical Operations Lead
FIRSTDOWNKICKS LLC
02.2013 - Current
Store Manager
HIBBETT SPORTS
05.2012 - 02.2013
Technical Intern (LEMS System)
WEST VIRGINIA STATE POLICE
08.2011 - 05.2012
Bachelor of Science - Computer Science
West Virginia University