Benjamin Q. Chau
San Angelo,TX
Summary
To utilize my sales and software development skills in a leading technology group to consistently support and develop software systems and technology sales.
Overview
23
23
years of professional experience
13
13
years of post-secondary education
Work History
IT Technician
Kforce
12.2018 - Current
- Successfully implementing PC Windows 10 imaging, updates and hardware replacement installations for business locations.
IT Technician
Robert Half Technology
08.2018 - Current
- Successfully implemented PC software updates for business locations, decreasing downtime for business activities.
IT Technician
SmartSource Technical Staffing
02.2014 - Current
- Achieved assurance of properly operational wireless equipment by surveying and recording various wireless signals in retail stores
- Documented accordingly
- 3
- Successfully assuring operational business activities by providing software updates on commercial desktops and workstations for automotive service companies
- Documented accordingly
- Successfully assuring operational business activities by running PC software and hardware refresh/upgrades for retail stores and corporate settings, using ThinNet technology and otherwise
- Assuring smooth integration of new technologies and business operational activities by running
- PC refresh/data migration/upgrade projects with a focus on upgrades for Windows 7, 8, and 10.
Tier 1 Tech Support Agent
06.2021 - 05.2022
- Achieved 75%-85% quality ratings on technical support inbound calls from Phone.com customers.
Insurance Agent
07.2019 - 09.2020
- Sales of life insurance products thorough an A-rated carrier.
Direct Sales Representative
Charter Spectrum
Austin, TX
01.2020 - 03.2020
- Achieved a 20%-25% sales quota from sales of telecom services (TV, internet, phone, mobile
Insurance Agent
KindHealth
Austin, TX
10.2019 - 11.2019
- Successfully secured health coverage of seniors and other groups from sales of health insurance products (Medicare and under 65) through various carriers
- Assurance remote
IT Technician
SmartTech & Associates, LP
San Angelo, TX
11.2012 - 12.2012
- Assured continued business operational activities by performing parts replacement service on computers and printers in a business setting.
IT Technician
CSR Technology Group, Inc
Coleman, TX
05.2011 - 06.2011
- Assured continued educational operations by performing break/fix and parts replacement service on laptop computers for Coleman ISD.
College Math Tutor
Midland College
Midland, TX
09.2000 - 08.2001
- Tutored college students in the area of math, assuring success with accountability
- Diversified mentoring techniques in several aspects of math, including algebra, TASP Exam preparation, and fundamentals of mathematics
- Accomplished student success rate of 85%-95% - improvement to a passing grade or better.
Substitute Teacher
Midland ISD
Midland, TX
09.1999 - 08.2001
- Taught for instructors not available, on a daily basis
- Implemented learning plans and assured the integrity of instructors’ academic goals, as well as student success in achieving mutual goals
- Assisted students with homework and classroom assignments
- Proctored in-class examinations and quizzes, as needed.
Store Associate
Radio Shack Corporation
Midland, TX
10.1999 - 07.2000
- Offered customer service to the technology-seeking public
- Contributed to sales increases on a weekly basis
- Received regular training to stay current with Radio Shack products sold
- Sold telecomm products and services on a commission basis
- Sold computer hardware on a commission basis.
Stockman/Bicycle Assembler
Walmart
Big Spring, TX
06.1990 - 08.1990
- Maintained items on shelves as needed, ensuring displays were fully stocked and merchandise was ready for retail sale
- Provided physical labor as needed, for activities including, but not limited to: loading/unloading merchandise trucks, customer service, gathering shopping carts from store parking lot, assisting in receiving as needed, and cleaning/disinfecting areas of the store
- Assembled various makes and models of non-motorized bicycles, ensuring their readiness for display and retail sale
- 4
Education
Bachelor - Science, Computer Science Total
Trident University International
05.2014 - 10.2015
Associates - General Education Total
Midland College
06.1995 - 12.2006
Graduate - undefined
Trident University International
BCIS 1405 Business Comp. Apps. (Word, Excel, Access, PowerPoint - undefined
CPMT 1303 Intro. To Computer Technology (PC Hardware/Installation) ITSE 2409 Intro to Database Programming (SQL Server) Grade: A ITSE 1331 Beginning Visual Basic Programming (VB6) Grade: A ITSE 2449 Advanced Visual Basic Programming (VB6) Grade: A COSC 1436 Programming Fundamentals(C++ Game Development) Grade: A IMED 1316 Web Design I (HTML) Grade: A ITNW 1325 Fundamentals of Networking Grade: A CETT 1425 Digital Systems Fundamentals I Grade: A ITSE 2417 JAVA Programming Grade: A ITSE 1406 PHP Computer Programming Grade: A COSC 2435 Computer Organization & Machine Language Grade: A ITSE 2402 ASP.NET Programming ITSE 1411 JavaScript, Beginning Web Programming COSC 1437 Programming Fundamentals II C++ CS 1362 (university level) Computer Science II Grade: B ARTC 1317 Design Communications (Graphic Design Principles) Grade: A ARTC 1327 Typography Grade: A ARTC 1353 Computer Illustration (Adobe Illustrator) Grade: A ARTC 1394 Flash Animation Grade: A CSC316 Database Systems I Grade: A CSC320 Web Engineering & Programming I (JavaScript/AJAX) Grade: A - undefined
Skills
Knowledgeable inWindows 2007 and Windows 2008Customer service-ready, quality driven, dependable and easily adaptable to new work situationsExcellent technical writing and communication skillsEntry-level experience in Texas real estate salesFluent in the Vietnamese language (speaking, some reading)Experience troubleshooting and training end-users on functionality of Windows 10 ProfessionalAnd new computer set up; network and internet connectivity and able to troubleshoot issues; (5Years)Knowledge of VPN and desktop/laptop computer systems; and Adobe Pro, Office 365, ArcGISAnd other various software installations (5 years)Experience with TX state IT projects consisting of PC refreshes, upgrades, user data transferDOD wipes/erasures, etc (approximately 1 year)Entry-level experience in sales (life and health insurance, technology, and telecomm)Technical SkillsEntry-level experience in sales of health and life insurance policiesEntry-level tech support in VoIP phone servicesEntry-level experience in higher-level programming languagesJava, C, Objective-C, VisualBasic, SQL, MySQL, PHP, JavaScriptEntry-level experience in lower-level programming languages: Assembly, Machine-LanguageEntry-level experience in markup languagesHTML5, CSS3Entry-level experience in graphic and web design; web development, mobile applicationDevelopmentEntry-level experience with mobile application development platforms and associated IDEs: iOSAnd Xcode, Android and Eclipse, VS Code, and IntelliJEntry-level experience in troubleshooting and repairing PC desktop and notebook computersEntry-level experience in troubleshooting and repairing flat-panel TVsEntry-level experience in installation and configuration of computer hardware and softwareKnowledgeable in managing and maintaining Windows 7 and 8Proficient in Microsoft Office 2007Entry-level experience in TCP/IP, Ethernet and networking hardware including routers andSwitches
Accomplishments
- Microsoft Certified Professional (MCP), Windows 2000 Professional
- COMPTIA A+
- COMPTIA Network+
- Licensures:
- Licensed Texas, General Lines, Life & Health, Insurance Agent – 2017 to present
Timeline
Tier 1 Tech Support Agent
06.2021 - 05.2022
Direct Sales Representative
Charter Spectrum
01.2020 - 03.2020
Insurance Agent
KindHealth
10.2019 - 11.2019
Insurance Agent
07.2019 - 09.2020
IT Technician
Kforce
12.2018 - Current
IT Technician
Robert Half Technology
08.2018 - Current
Bachelor - Science, Computer Science Total
Trident University International
05.2014 - 10.2015
IT Technician
SmartSource Technical Staffing
02.2014 - Current
IT Technician
SmartTech & Associates, LP
11.2012 - 12.2012
IT Technician
CSR Technology Group, Inc
05.2011 - 06.2011
College Math Tutor
Midland College
09.2000 - 08.2001
Store Associate
Radio Shack Corporation
10.1999 - 07.2000
Substitute Teacher
Midland ISD
09.1999 - 08.2001
Associates - General Education Total
Midland College
06.1995 - 12.2006
Stockman/Bicycle Assembler
Walmart
06.1990 - 08.1990
Graduate - undefined
Trident University International