Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Benjamin S. Gaffney

Atlanta,GA

Summary

Security-focused Network Administrator with 3+ years of experience managing IT infrastructure in cloud and on-prem environments. Proven track record in system administration, network security, and technical support, with expertise reducing vulnerabilities, minimizing downtime, and supporting compliance initiatives (HITRUST CSF, SOC 1 & 2, NIST SP 800-53). Skilled in endpoint protection, infrastructure monitoring, and user lifecycle management. Collaborative and results-driven, with a focus on delivering secure, scalable IT environments.

Overview

4
4
years of professional experience

Work History

Network Administrator

Datamatx, Inc.
Atlanta, GA
09.2023 - Current
  • Administered 200+ Windows workstations and 65+ servers in an on-prem Active Directory environment, ensuring 100% uptime and seamless IT operations.
  • Performed weekly vulnerability scans using Rapid7 Nexpose, patching 20–40 vulnerabilities/month to maintain secure and compliant systems.
  • Implemented email security filters using Barracuda ESG and ATP Cloud Control, achieving an 80% reduction in spam and phishing attempts through SPF, DKIM, and DMARC protocols.
  • Provided Tier 1–3 technical support for 130+ end users, resolving issues related to hardware, software, permissions, and connectivity.
  • Led internal phishing simulation campaigns, reducing end-user compromise incidents by 75% within one year.
  • Spearheaded implementation of a new ServiceDesk ticketing system, integrating it with internal custom software to streamline request tracking and improve visibility across teams.
  • Ensured compliance with HITRUST CSF, SOC 1 & 2, NIST SP 800-53, and client-specific frameworks by maintaining policy alignment, documentation, and audit preparedness.
  • Utilized IPMonitor and EventSentry SIEM tools for environment monitoring and real-time alerting, ensuring proactive incident response and audit traceability.
  • Managed backup infrastructure using Veeam Backup & Replication and DriveImageXML for both file-level and bare-metal recovery, ensuring business continuity in a fully on-premise setup.
  • Authored and maintained SOPs to document systems, standardize processes, and assist with cross-functional onboarding and compliance reviews.

Jr. Network Engineer

G&A Managers, LLC
Alpharetta, GA
02.2022 - 08.2022
  • Provided Tier 1 technical support for end-user machines and internal CRM systems, resolving hardware, software, and connectivity issues across departments.
  • Managed software licensing and user provisioning through Azure AD and Office 365, ensuring accurate access control and user lifecycle tracking.
  • Conducted break/fix repairs on laptops, docking stations, and network printers, restoring hardware to full operation with minimal downtime.
  • Supported end-user onboarding/offboarding, including setup, account configuration, and hardware distribution.
  • Maintained asset inventory records and purchase documentation for equipment lifecycle tracking and audit reference.
  • Documented troubleshooting procedures and system configurations to support knowledge sharing and reduce issue resolution time.

Jr. Network Engineer

IC3
Marietta, GA
09.2021 - 02.2022
  • Provided Tier 1 support for hardware, software, and access-related issues across workstations and peripherals.
  • Set up and configured new workstations; performed routine maintenance and tracked assets using a shared live inventory document.
  • Assisted in the planning and physical buildout of a new server room, including switch installation, rack organization, and structured cable management.
  • Diagnosed and resolved technical issues on laptops, desktop PCs, printers, and monitors to minimize user downtime.
  • Supported IT operations by organizing hardware inventory, prepping new devices, and maintaining workspace functionality for new and existing users.

Education

Bachelor of Science - Cybersecurity

Kennesaw State University
Kennesaw, GA
05.2023

Skills

  • Networking & Security: TCP/IP, DNS, DHCP, Firewall Configuration, LAN/WAN, SIEM, SFTP/FTPS, Encryption
  • Systems & Tools: Active Directory, Azure, Office 365, Group Policy, MDM, Exchange, PowerShell
  • Compliance & Governance: HITRUST CSF, SOC 1 & 2, NIST SP 800-53
  • Infrastructure & Operations: Zero-Trust Architecture, Incident Response, Data Backup & Recovery, Break/Fix, SOP Documentation

Timeline

Network Administrator

Datamatx, Inc.
09.2023 - Current

Jr. Network Engineer

G&A Managers, LLC
02.2022 - 08.2022

Jr. Network Engineer

IC3
09.2021 - 02.2022

Bachelor of Science - Cybersecurity

Kennesaw State University

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