Benjamin Salazar
Identity Systems Engineer
Houston
Summary
Flexible Identity Systems Engineer with 8+ years of experience helping clients maintain smooth operations. Expertise in Windows and Unix systems in On-Prem, and Cloud environments. Commended for rapidly and effectively resolving downtime and efficiently integrating updates and improvements to maintain durability and high availability of services.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Identity Systems Engineer
Academy Sports + Outdoors
08.2022 - Current
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
Technical Support Engineer
Identity Automation
11.2018 - 07.2022
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Service Application Engineer (Internship)
Siemens Energy
05.2018 - 09.2018
- Partnered with development team on product development and application support plans.
IT Support Specialist
St. Luke Catholic Church
06.2016 - 12.2017
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Customer Service Representative
HEB Grocery Store
03.2011 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Computer Information Systems
University of Houston
Houston, TX 08.2016 - 06.2019
Associate of Science - Computer Science
San Jacinto College District
Pasadena, TX 08.2014 - 06.2016
Skills
Customer Service
Windows Active Directory
SSO Technologies
Powershell Scripting
Microsoft SQL Server
Certification
CompTIA PenTest+
Timeline
CompTIA PenTest+
07-2024
Identity Systems Engineer
Academy Sports + Outdoors
08.2022 - Current
CompTIA CySA+
07-2021
AWS Certified Solutions Architect - Associate
08-2019
Technical Support Engineer
Identity Automation
11.2018 - 07.2022
CompTIA Security+
10-2018
Service Application Engineer (Internship)
Siemens Energy
05.2018 - 09.2018
Bachelor of Science - Computer Information Systems
University of Houston
08.2016 - 06.2019
IT Support Specialist
St. Luke Catholic Church
06.2016 - 12.2017
Associate of Science - Computer Science
San Jacinto College District
08.2014 - 06.2016
Customer Service Representative
HEB Grocery Store
03.2011 - 06.2016
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