Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Timeline
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Richard Zinkan

Burlington,MI

Summary

Identity Governance & Administration Engineer offering wide-ranging expertise and 17 years of IGA experience. Background in testing, evaluating and solving issues with the integration of multiple operating systems and applications, in a team environment. Our mission is to maintain a cohesive and automated Identity Management Experience for our customer, while promoting best practices in security and compliance.

Overview

19
19
years of professional experience

Work History

Identity Management Implementation Engineer

Ascension
St Louis, MO
09.2022 - Current
  • Developed and documented an Onboarding process on a bi-monthly basis for approximately 500 users a month. This included ensuring all user accounts were provisioned properly. We also maintained Office hours during the Onboarding weeks until it was no longer necessary.
  • Developed SOP documents and procedures for the Identity Management Team.
  • Participated in preparing User Acceptance Reviews for PeopleSoft and other clinical applications.
  • Resolved customer issues related to identity management products by providing timely responses and resolutions.
  • Refined and modified a daily process for updating User Accounts from PowerShell into SailPoint.
  • Maintained up-to-date knowledge of industry trends and threats.
  • Worked closely with other teams such as Networking, Database Administration, Security Administration. to coordinate successful implementations of Identity Management projects.
  • Evaluated current processes to identify areas for improvement in order to improve efficiency and effectiveness of Identity Management operations.

Identity Management Implementation Engineer

Ascension
Indianapolis, IN
09.2007 - 09.2022
  • Worked on initial SailPoint to Gsuite Integration project.
  • Recalled to National Provisioning Team due to Provisioning necessity, caused by the loss of automated processes
  • Worked on decommissioning the NetIQ Identity Management system, including archiving all historical Identity data required for Audit purposes.
  • Learned OAARS and NARS to support National provisioning needs.
  • Updated software upon release of vendor patches to mitigate vulnerabilities.
  • Identified opportunities for process improvements that resulted in 30% decrease in support calls for Password Management by implementing Self-Service Password Portal utilizing a java based Password Management Framework.
  • Responsible for researching and documenting specifications for new server requirements, as needed for upgrades.
  • Established and maintained key relationships with business stakeholders to promote future opportunities.
  • Coordinated installation of NetIQ IDM Interface and Connectors while collaborating with others on design and implementation of new features.
  • Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Worked as part of a team that was responsible for the integration of new ministries and practices into the Saint Vincent automated Identity Management System.
  • Worked with the migration and integration of the St. Vincent automated Identity Management system into the Symphony Ascension framework.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Recognized by Customers for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.

Senior Desktop Support Specialist

Brooksource for Northrup Grumman
Indianapolis, IN
07.2007 - 09.2007
  • Consistently responded to customer service emails within standard window for optimal response.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.

Systems Engineer

Firestone Building Products Company
Indianapolis, IN
02.2005 - 09.2006
  • Maintained security, backup, and redundancy strategies by upgrading Commvault system to utilize redudant disk arrays.
  • Worked with colleagues on the development and deployment of new standards for back office servers.
  • Assisted with Exchange migration.

Education

Some College (No Degree) -

Ohio State University
Mansfield, OH

Some College (No Degree) - Visual Communications

Ohio University
Athens, OH

Skills

Soft Skills:

  • Testing, Troubleshooting and Diagnosis
  • Team Collaboration
  • Problem-solving abilities
  • Documentation Skills
  • Excellent Customer Service
  • Stakeholder management
  • Cross-functional teamwork
  • Application Installation, Integration and Support
  • Testing, Troubleshooting and Diagnosis

Software/Products:

  • SailPoint IdentityIQ
  • Oracle SQL Developer
  • NetQ IDM
  • Active Directory
  • Microsoft SQL
  • Exchange management
  • PeopleSoft

Development Tools/Languages

  • Java BeanShell
  • JavaScript
  • XSLT (Extensible Stylesheet Language Transformations) - XML
  • PowerShell

Hardware/Operating Systems:

  • Windows Desktop and Server
  • LDAP Directories
  • Configuration management (JIRA, Source Control)
  • Tools customization - Eclipse for Designer (IDM Workflows)
  • Data Synchronization (Provisioning to multiple systems and applications)
  • Scrum
  • JIRA

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceHealthcare benefitsWork from home optionCompany CultureCareer advancementPaid time offPaid sick leave

Timeline

Identity Management Implementation Engineer

Ascension
09.2022 - Current

Identity Management Implementation Engineer

Ascension
09.2007 - 09.2022

Senior Desktop Support Specialist

Brooksource for Northrup Grumman
07.2007 - 09.2007

Systems Engineer

Firestone Building Products Company
02.2005 - 09.2006

Some College (No Degree) -

Ohio State University

Some College (No Degree) - Visual Communications

Ohio University

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Richard Zinkan