Eric Quarles
West Chester,OH
Summary
Identity and Access Management (IAM) professional with a strong foundation in network administration and information security. Skilled in provisioning, access control, privileged account management, and security hardening using tools like Active Directory, CyberArk, and RSA. Experienced in managing user identities, enforcing system access policies, and supporting IAM systems in enterprise environments. Seeking to contribute to a forward-thinking organization as an IAM Engineer.
Overview
9
9
years of professional experience
Work History
Identity & Access Management Engineer
Wright-Patt Credit Union
10.2024 - Current
- Maintain Identity Management and Identity Governance servers. This is the vault server, remote loader server, application and governance servers.
- Update RBACs inside of Identity Governance Application.
- Work with other business units to ingest applications inside of the Identity Governance Application.
- Work with Information Security to setup application definitions for reviews.
Information Security Engineer
Wright-Patt Credit Union
10.2022 - 10.2024
- Developed and implemented security protocols to safeguard sensitive data against unauthorized access.
- Conducted vulnerability assessments and penetration tests to identify weaknesses in network systems.
- Collaborated with cross-functional teams to ensure compliance with industry regulations and best practices.
- Monitored security incidents and responded promptly to mitigate risks and protect assets.
- Implemented security protocols to safeguard sensitive member data against cyber threats.
Security Operations Specialist
Wright-Patt Credit Union
08.2021 - 10.2022
- Hardened workstations and servers using tools like Symantec Endpoint Protection and Redcloak, reducing vulnerabilities across internal infrastructure.
- Led enterprise-wide upgrades of security applications including Symantec Endpoint Protection, Symantec Encryption, and RSA.
- Managed privileged accounts and access credentials using CyberArk for secure password vaulting and monitoring.
- Administered DNS changes via DNS Manager and modified firewall access rules using Cisco ASA firewalls.
- Acted as security project lead, improving deployment processes and software compliance tracking.
Information Security Analyst
Fidelity National Information Services (FIS)
12.2018 - 03.2021
- Provisioned user access and managed roles within Microsoft Active Directory and Oracle Identity Access Management (IAM).
- Secured privileged accounts and supported Change Requests using password un-vaulting through CyberArk.
- Conducted access reviews, ensuring compliance with internal audit and regulatory standards.
- Contributed to system hardening and disaster preparedness protocols for internal assets.
Help Desk Agent Level 1
Fidelity National Information Services (FIS)
01.2018 - 12.2018
- Provisioned RSA SecureID software tokens for secure two-factor authentication.
- Diagnosed and resolved account lockouts and password resets within Active Directory.
- Utilized SCCM to track software deployments and manage version control.
Help Desk Agent Level 1
NSC Technologies
09.2016 - 01.2017
- Resolved technical issues across three client environments using ticketing tools such as Remedy Force, BMC Remedy, and ServiceNow.
- Granted user access to shared drives and folders through Active Directory.
- Provided remote technical support using Fast Viewer and LogMeIn Rescue.
Education
Bachelor's - Computer Science
Full Sail University
Winter Park, FLAssociate of Applied Science - Computer Science
Beckfield College
Springdale, OH06-2017
Skills
- IAM & Security Tools: Active Directory, IAM, CyberArk, RSA, MFA
- Access Management: RBAC, PAM, user provisioning, password vaulting
- Networking/Security: DNS, Cisco ASA, Symantec Endpoint Protection, Redcloak
- Soft Skills: Team leadership, process improvement, cross-functional collaboration, problem-solving
Timeline
Identity & Access Management Engineer
Wright-Patt Credit Union
10.2024 - Current
Information Security Engineer
Wright-Patt Credit Union
10.2022 - 10.2024
Security Operations Specialist
Wright-Patt Credit Union
08.2021 - 10.2022
Information Security Analyst
Fidelity National Information Services (FIS)
12.2018 - 03.2021
Help Desk Agent Level 1
Fidelity National Information Services (FIS)
01.2018 - 12.2018
Help Desk Agent Level 1
NSC Technologies
09.2016 - 01.2017
Bachelor's - Computer Science
Full Sail University
Associate of Applied Science - Computer Science
Beckfield College
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