Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
Generic

BENJAMIN UKOHA

Huntsville,TX

Summary

Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Computer Technician

Tech Shop, IT@Sam Client Services
Huntsville, TX
07.2023 - Current
  • Troubleshooting: Skilled in diagnosing and resolving both hardware and software issues promptly, minimizing downtime, and ensuring continuous operation
  • Cherwell Ticket System experience with filtering troubleshooting
  • Networking: Proficient in TCP/IP, LAN/WAN, and Wireless Networks, enabling efficient management and configuration of network resources
  • Customer Service: Possesses excellent communication and interpersonal skills, ensuring a positive and supportive experience for end-users
  • I am dedicated to upholding the highest standards of IT support and contributing to the smooth functioning of the IT@SAM and the broader Sam Houston State University community
  • Collaboration: In my role, I shadow Technician's I, II, and III, collaborating effectively with team members, and delivering exceptional customer service to faculty, staff, and students
  • Leadership: Thoroughly advising and managing the junior lab assistants on campus
  • Monitoring activities within campus laboratories to ensure student workers are maintaining core values of IT@Sam.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Provided technical support for client inquiries via telephone and email.
  • Performed basic network troubleshooting and maintenance activities.
  • Created backup images of customers' data files onto external storage devices.
  • Installed operating systems including Windows 7, 8, 10, Linux and Mac OS X on desktops and laptops.

Lab Assistant

Desktop Services, IT@Sam Client Services
Huntsville, TX
09.2022 - 06.2023
  • Adaptability: Demonstrated ability to learn new methods and technologies on the fly, swiftly adapting to evolving research needs and laboratory protocols
  • Problem-Solving: Proven track record of advancing thinking to identify and implement innovative solutions to complex challenges encountered during experiments and research projects.
  • Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
  • Organized and managed inventory of reagents and other materials used in the lab.
  • Troubleshot technical issues related to laboratory equipment or processes.

Education

Bachelor's of Science in CS, Information Systems -

Sam Houston State University
12.2024

Skills

  • C#
  • Imaging
  • Operating System Implementation
  • Problem Solving and Analytical skills
  • Python
  • Diagnostics And Troubleshooting
  • Client Service
  • Technical Client Collaboration
  • Hardware And Software Support
  • Technical Troubleshooting
  • Ticketing System Oversight
  • Customer Service
  • Computer Lab Supervision
  • Hardware And Software Installation
  • Equipment Maintenance
  • Desktop And Laptop Installations
  • Windows Operating System
  • Mac Os Operating System
  • Java

PROJECTS

  • Java Chat Room Project - A simple chat room that I created that allows two different clients to communicate on a singular server. The trick is that I am able to transfer this code to another computer and re-activate the server from another client that is not local.
  • Mass Unsubscribe Chrome Extension - An extensive project that I started with my older brother where we would begin to create a chrome extension using JavaScript logic that allows you to massively unsubscribe from emails at the click of a button. The current way of going through unsubscribing emails would be to individually check your mail and unsubscribe to each email, making it inefficient and just an overall waste of time.

Timeline

Computer Technician

Tech Shop, IT@Sam Client Services
07.2023 - Current

Lab Assistant

Desktop Services, IT@Sam Client Services
09.2022 - 06.2023

Bachelor's of Science in CS, Information Systems -

Sam Houston State University
BENJAMIN UKOHA