Benji Drinkwine
Petal,MS
Summary
Accomplished Store Manager with a proven track record at TJX Companies, enhancing store operations and customer satisfaction. Expert in inventory management and team leadership, I've driven success through effective problem-solving and outstanding communication. My strategic approach to merchandising and dedication to customer service have significantly improved business outcomes.
Overview
29
29
years of professional experience
Work History
Store Manager
TJX Companies
07.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Assistant Manager
Walmart
08.1995 - 07.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associate Of Applied Arts - General Studies
Jones County Junior College
Ellisville, MS05.1997
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Retail Inventory Management
- Employee Training
Timeline
Store Manager
TJX Companies
07.2006 - Current
Assistant Manager
Walmart
08.1995 - 07.2006
Associate Of Applied Arts - General Studies
Jones County Junior College
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