Benji Nguyen
ems
Wake Forest,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Publix. Proven ability to maintain cleanliness and sanitation while minimizing waste. Recognized for fostering positive relationships and enhancing customer satisfaction through effective communication and critical decision-making. Committed to delivering outstanding service in fast-paced environments.
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
02.2025 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Server
Il Bacio
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
East Coast Wings + Grill
01.2025 - 04.2025
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Busser
Sunday's
10.2024 - 02.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Barista Trainer
Starbucks
11.2023 - 07.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Tutor
Kumon
11.2021 - 11.2023
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
High School Diploma -
North Wake Early College And Career Academy
Wake Forest, NC05-2025
Emergency Medical Technician - EMS
Wake County EMS
Raleigh, NC05-2025
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Basic life support
- Vital sign assessment
- Patient assessments
- Critical decision-making skills
- Pre-hospital care
Accomplishments
- Achieved ROSC ( Return of Spontaneous Circulation) through effectively helping with CPR.
- Became a License EMT 2 weeks after graduating highschool at 18 years old
Certification
- EMT - Emergency Medical Technician
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Deli Clerk
Publix
02.2025 - Current
Server
East Coast Wings + Grill
01.2025 - 04.2025
Busser
Sunday's
10.2024 - 02.2025
Barista Trainer
Starbucks
11.2023 - 07.2024
Server
Il Bacio
03.2023 - Current
Tutor
Kumon
11.2021 - 11.2023
High School Diploma -
North Wake Early College And Career Academy
Emergency Medical Technician - EMS
Wake County EMS
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