Bennett Bolen
Emporia,KS
Summary
Driven by a results-focused approach, I leveraged my expertise in Information Systems-based problem solving and exceptional customer service skills at Emporia State University. I enhanced customer satisfaction through cyclical documentation and reporting, achieving improvements in Knowledgebase updates, and customer satisfaction increases.
Overview
3
3
years of professional experience
Work History
Technology Support Consultant
Emporia State University
02.2024 - Current
- Monitored Customer survey feedback, and created customer satisfaction reports
- Information Systems-oriented Problem solving
- Created weekly and monthly reports of Knowledgebase updates, and other statistical analysis
Student Desktop Support Technician
Emporia State University
01.2023 - 02.2024
- Worked with a team complete projects relating to technological up keep
- Worked around complications, and completed projects on-time
- Organized working schedule to maximize coverage throughout the day
Student IT Help Desk Agent
Emporia State University
11.2021 - 01.2023
- Documented work and resolutions to problems
- Facilitated communication between technicans and end-users
- Monitored and replied to tickets each day to minimize stale tickets
Education
Bachelor of Science - Information Systems And Analytics
Emporia State University
Emporia, KS05.2025
Skills
- Training and coaching
- Experienced Customer Service Operational Skills
- Documentation and reporting experience
- Information Systems-based problem solving
Timeline
Technology Support Consultant
Emporia State University
02.2024 - Current
Student Desktop Support Technician
Emporia State University
01.2023 - 02.2024
Student IT Help Desk Agent
Emporia State University
11.2021 - 01.2023
Bachelor of Science - Information Systems And Analytics
Emporia State University
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