William Eads
Rantoul,KS
Summary
Experienced Technical Support Consultant with a strong background in IT support and system maintenance. Proficient in Active Directory, ServiceNow ticketing, and managing communication systems. Demonstrated ability in Windows desktop support, network troubleshooting, and enhancing security protocols. Known for efficient problem-solving and commitment to user satisfaction in a healthcare environment.
Overview
2
2
years of professional experience
Work History
Technology Support Consultant
Osawatomie State Hospital
03.2022 - Current
- Used troubleshooting to evaluate technical problems and find appropriate solutions
- Provided expert IT support to non-technical internal staff, guaranteeing smooth and efficient user experience through tailored desk-side and remote assistance services.
- Resolved a diverse range of technical issues across multiple systems and applications
- Explained security measures in simple terminology to help users understand malware and phishing threats
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Documented support interactions for future reference
- Translated complex technical issues into digestible language for non-technical users
- Used ticketing systems to manage and process support actions and requests
- Imaging and configuring computers through SCCM ensuring optimal setup and performance.
- Proficient in managing user accounts and access controls using Active Directory.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues
- Managed security camera systems and server maintenance, ensuring optimal operation.
- Optimized network infrastructure through strategic installations and upgrades.
- Managed and resolved tickets using theServiceNow ticketing system
- Oversaw the management and maintenance of fax and analog phone lines, ensuring reliable communication systems.
Education
Cyber Security
Kansas State University
07.2022
Skills
- Windows Desktop Support, Network Infrastructure, Microsoft Powershell, Python, Maintenance And Repair Of Computers, Microsoft Active Directory Proficient in Office 365 Suite, Customer Service,
Timeline
Technology Support Consultant
Osawatomie State Hospital
03.2022 - Current
Cyber Security
Kansas State University
Similar Profiles
Jacob CorpJacob Corp
Program Consultant at Osawatomie State HospitalProgram Consultant at Osawatomie State Hospital
Kendra BrewerKendra Brewer
Patient Advocate at Osawatomie State HospitalPatient Advocate at Osawatomie State Hospital
Sarah O'BrienSarah O'Brien
Mental Health Technician at Osawatomie State HospitalMental Health Technician at Osawatomie State Hospital
Freddyan CollazoFreddyan Collazo
Teacher's Aide at Rantoul City School Dist 137Teacher's Aide at Rantoul City School Dist 137
Tyrell ScottTyrell Scott
Recreational Laborer at Village Of Rantoul, IllinoisRecreational Laborer at Village Of Rantoul, Illinois