Summary
Overview
Work History
Education
Skills
Timeline
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Bennett Thurman

Covington,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Porting Specialist

PureTalkUSA
Covington, GA
08.2020 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Answered calls for multiple departments and gained a large amount of customer service experience.


Manager

Johnny's New York Pizza
Covington, GA
10.2017 - 06.2020
  • Made sure the kitchen as well as the front of house remained on task and well equipped to do their duties.
  • Welcomed new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained a high level of cleanliness for our employees and our customers.
  • Keep workplace morale high for all employees.

Education

Associate of Science - Business Administration

Georgia State University
Atlanta, GA
06.2019

Skills

  • Inbound Phone Calls
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Call Documentation
  • Order and Refund Processing
  • Customer Data Confidentiality
  • Managing Operations and Efficiency
  • Staff Management
  • Issue and Conflict Resolution

Timeline

Porting Specialist

PureTalkUSA
08.2020 - Current

Manager

Johnny's New York Pizza
10.2017 - 06.2020

Associate of Science - Business Administration

Georgia State University

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Bennett Thurman