Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Fisher

Springfield,TN

Summary

Customer service professional prepared to excel in managing high-volume call environments and delivering excellent customer support. Proven ability to handle challenging customer interactions and provide effective solutions. Known for strong teamwork and adaptability, ensuring consistent results and reliability in dynamic settings. Skilled in active listening, conflict resolution, and maintaining positive attitude.

Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.

Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.

Experienced with employee relations, recruitment, and policy development. Utilizes strategic planning to enhance organizational effectiveness. Strong understanding of talent management and compliance.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Claims Intake Specialist

Quality Resource Management
04.2025 - Current
  • Managed a high volume of incoming calls from policyholders, demonstrating excellent communication skills and empathy during stressful situations.
  • Continually sought opportunities for personal and professional growth, staying informed of industry trends and participating in relevant training sessions.
  • Enhanced claims processing efficiency by streamlining intake procedures and documentation requirements.
  • Provided support to case managers as needed, assisting with research or documentation requests for ongoing claims investigations.
  • Established rapport with clients through active listening, helping them feel heard and supported throughout the claims process.
  • Handled sensitive client information with discretion, adhering to strict privacy policies and confidentiality standards at all times.
  • Utilized advanced problem-solving skills when faced with challenging claims, finding creative solutions to reach fair resolutions for all parties involved.
  • Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.

Claims Intake Specialist

Alive Hospice Of Nashville
08.2024 - 10.2024
  • Streamlined communication between internal teams, leading to more effective collaboration on complex cases.
  • Collaborated closely with underwriters to ensure accurate risk analysis during policyholder assessments for filed claims.
  • Contributed to a positive work atmosphere by actively participating in team meetings and openly discussing challenges and potential solutions.
  • Exceeded customer expectations through proactive follow-ups on pending claims, ensuring they received prompt updates on their case status.
  • Demonstrated adaptability by quickly learning updates to company policies or software changes affecting the claims process.
  • Improved customer satisfaction levels by promptly addressing concerns and providing clear explanations of claim decisions.
  • Followed up with customers on unresolved issues.
  • Utilized specialized software to process incoming claims, enter data and generate reports.

Emergency Dispatcher

Department of Emergency Communications
11.2023 - 06.2024
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
  • Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Read system maps and caller information, and documented details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and a fast-paced environment.

Office Supervisor

Yellow Freight
06.2022 - 07.2023
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Enhanced staff productivity with consistent performance evaluations and regular feedback.
  • Boosted overall office efficiency with appropriate task delegation and workload distribution.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Upheld strict confidentiality standards when handling sensitive information or documentation.
  • Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
  • Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
  • Ensured compliance with federal regulations regarding labor laws, taxes, payroll processing while maintaining accurate records.
  • Streamlined office operations by implementing efficient filing systems and workflow processes.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Patient Care Technician

TriStar Northcrest Medical Center
02.2021 - 11.2022
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Followed directions of licensed nurses to administer medications and treatments.

Patient Care Coordinator

Pathway Healthcare
06.2019 - 02.2021
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Streamlined patient admission processes, reducing wait times and improving overall efficiency.
  • Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Managed patient records with strict adherence to confidentiality and accuracy standards.
  • Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
  • Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.

Care Partner

Vanderbilt Medical Center
10.2018 - 06.2019
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient comfort by providing personalized care and support throughout their stay.
  • Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
  • Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
  • Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
  • Maintained accurate documentation of patient progress, enabling effective communication among healthcare professionals.
  • Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
  • Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.

Human Resources Coordinator

Walmart
04.2015 - 06.2019
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Coordinated and administered employee health insurance and retirement plans.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Maintained accurate records of employee information using up-to-date human resource databases.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Complied with labor laws and regulations while managing payroll functions efficiently.
  • Established solid relationships between departments by providing well-rounded support across various teams.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Improved employee retention with targeted professional development opportunities.
  • Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
  • Led recruitment efforts to attract top talent in a competitive job market.
  • Facilitated exit interviews, gathering valuable feedback for organizational improvement.
  • Organized company-wide events to boost morale and encourage team bonding.
  • Facilitated employee relations and resolved conflicts, fostering positive work environment.
  • Coordinated training sessions for improved team skills and knowledge.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Reduced process gaps while supervising employees to achieve optimal productivity.

Education

GED -

Glencliff High School
Nashville
01-2001

Diploma - Nursing

Nursing Assistant Training Specialist (NATS)
Nashville

Skills

  • Claims
  • Microsoft office
  • Typing speed
  • Policy interpretation
  • Confidentiality
  • Time management
  • Multitasking
  • Active listening
  • Verbal and written communication
  • Proficient in Inbound Calls
  • Professionalism
  • Documentation skills
  • High-volume call centers
  • Empathy and patience
  • Appointment scheduling
  • Call center operations
  • Inbound phone calls
  • Data entry
  • Training experience
  • Inbound phone call management

Certification

  • Epic
  • Meditech
  • Eclinical Works
  • Inbound Calls
  • CPR
  • TCPR
  • FEMA
  • NCIC
  • CAD
  • APCO
  • NMEC
  • PSAP
  • EFD
  • Nursing Assistant
  • TEMA
  • Intrado Vipre Phone
  • Intellicom
  • Teams
  • Dialpad
  • High Call Volume
  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • GuideCards
  • Telematics
  • QA/QI
  • CyberSecurity
  • HIPPA
  • Fire Codes
  • Police Codes

Timeline

Claims Intake Specialist

Quality Resource Management
04.2025 - Current

Claims Intake Specialist

Alive Hospice Of Nashville
08.2024 - 10.2024

Emergency Dispatcher

Department of Emergency Communications
11.2023 - 06.2024

Office Supervisor

Yellow Freight
06.2022 - 07.2023

Patient Care Technician

TriStar Northcrest Medical Center
02.2021 - 11.2022

Patient Care Coordinator

Pathway Healthcare
06.2019 - 02.2021

Care Partner

Vanderbilt Medical Center
10.2018 - 06.2019

Human Resources Coordinator

Walmart
04.2015 - 06.2019

GED -

Glencliff High School

Diploma - Nursing

Nursing Assistant Training Specialist (NATS)

Similar Profiles

CREATE PROFILE