Bennie Baldwin
Midlothian,VA
Summary
Detail-oriented team player with strong organizational skills.
Attention to detail, good time management, the ability to work accurately and timely under pressure, and the ability to compile and review data from multiple systems.
Overview
28
28
years of professional experience
Work History
Security Technician
Chesterfield County Sheriff Department
11.2022 - Current
- Greet and screen visitors entering the courthouse, including attorneys, jurors, witnesses, defendants, and members of the public
- Conduct security screenings using metal detectors, x-ray machines, and other security equipment to detect prohibited items and ensure compliance with courthouse security policies
- Provide directions and assistance to visitors, including guiding them to the appropriate offices, courtrooms, or other destinations within the courthouse
- Monitor courthouse entrances and exits to prevent unauthorized access and maintain a secure perimeter
- Respond promptly to security incidents, disturbances, or emergencies at the front desk, following established procedures and protocols.
Export Customer Service Representative
Ocean Network Express
02.2018 - 11.2022
- Responsible for scheduling and booking of cargo
- Tracking and tracing of cargo
- Ability to handle high volume of calls and emails
- Assess customer needs and resolve customer concerns.
Customer Service Representative
Evergreen Enterprises
05.2017 - 09.2017
- Service customers and potential customers via inbound and outbound telephone and online communication
- Provide account information such as account balance, and finance charges
- Authorize credit line increases after analyzing criteria
- Cross sale / up sale new products that would be beneficial to the growth of the customer's business
- Handle complaints in a timely and professional manner
- Resolve customer service issues due to damages, shortages, and wrong items shipped.
Imports Customer Service Representative
Blu Logistics
03.2015 - 07.2016
- Responsible for the timely release of customer freight from U.S
- Customs and other government agencies
- Communicated with customers regarding status of shipment and any issues that may hold up the release and delivery of cargo
- Coordinated trucker delivery of freight to customer or warehouse
- Performed tracking and tracing of cargo
- Extensive knowledge of the supply chain process in order to assist clients and customers.
Export Documentation Representative
K-Line America, Inc.
07.2014 - 02.2015
- Coordinated with freight forwarders regarding export documentation and completeness of shipper's export declarations
- Tracked shipments and communicated results to customers
- Prepared invoices and shipping documents
- Monitored accuracy of bills-of-lading and freight costs
- Processed export Bills of Ladings using ICAP application including all aspects of the BL creation process from receipt of the BL instructions thru to delivery of the approved BL to the customer
- Handled the Vessel Close process to reconcile the final load list to the manifest data and submission of the final export manifest to the regional Customs agency
- Corrected the manifest as necessary.
Customer Service Representative/Order Processor
Kenco Logistics/GlaxoSmithKline
11.2013 - 06.2014
- Responsible for order fulfillments to pharmaceutical companies
- Obtained customer's names, addresses, and billing information, product numbers, and specification of items to be purchased, and enter information into DCMS (Distribution Center Management System)
- Verified customer and order information for correctness, checking it against previously obtained information as necessary
- Checked inventory records to determine availability of requested merchandise
- Prepared invoices and shipping documents
- Received and responded to customer inquiries
- Computed total charges for merchandise or services and shipping charges
- Worked with shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Logistics Coordinator
K-Line America, Inc.
04.2013 - 07.2013
- Maintained knowledge of Information systems and the industry to coordinate, organize, schedule, document, track and research transportation services, customer property and vessel activity
- Cost effective scheduling, monitoring movement of containers and materials transported through K-Line computer systems
- AOR Invoice billing in IMS for chassis/container toll violations and bring up to date violation spreadsheet
- Maintain Daily Container Crosscheck and Municipality report
- Update trucker/carrier information into Carrier Table Maintenance
- Update empty, full and At Door containers.
Import Specialist/Team Leader
Hipage/Livingston International
10.1996 - 10.2012
- Responsible for the timely processing of client shipments, accurate classification, and correct billing of all client shipments, including U.S
- Customs and other government agencies releases
- Arranged for final delivery of freight to client's facilities
- Obtained arrival information from ocean/airline carrier's offices or websites
- Coordinated carrier release by submitting required bills of lading and freight payments
- Opened file/data input for new shipments in Alliance
- Ensured accurate and timely processing of shipments for a designated client base
- Prepared entry summary documents as needed for Customs review
- Monitored Customs and other government agency releases for entries
- Communicated shipment status to customer and update client's spreadsheets
- Arranged/coordinated final delivery of freight and process client invoice
- Researched and responded to straight-forward requests of information in a professional manner
- Participated fully with other team members in the day-to-day operation of the team, including setting priorities, organizing and scheduling work, coordinating with other, problem-solving and decision-making, participating in meetings and handling special projects.
Education
Bachelor of Science in International Business -
Strayer University
Skills
- DCMS, Microsoft Office, Opus, Intermodal Management System (IMS), Equipment Inventory System (EIS), Carrier Maintenance Form, SAP, Logistics websites, and additional office software
Performanceprofile
Sound knowledge of shipping, receiving and logistics In-depth knowledge of U.S. Customs Clearance of freight Ability to exchange information in a formal meeting environment Strong problem-solving ability with personal and business maturity Exceptional ability to prioritize multiple daily tasks with minimal supervision Ability to communicate professionally and effectively with customers and clients Ability to prioritize time effectively and work well under pressure.
Timeline
Security Technician
Chesterfield County Sheriff Department
11.2022 - Current
Export Customer Service Representative
Ocean Network Express
02.2018 - 11.2022
Customer Service Representative
Evergreen Enterprises
05.2017 - 09.2017
Imports Customer Service Representative
Blu Logistics
03.2015 - 07.2016
Export Documentation Representative
K-Line America, Inc.
07.2014 - 02.2015
Customer Service Representative/Order Processor
Kenco Logistics/GlaxoSmithKline
11.2013 - 06.2014
Logistics Coordinator
K-Line America, Inc.
04.2013 - 07.2013
Import Specialist/Team Leader
Hipage/Livingston International
10.1996 - 10.2012
Bachelor of Science in International Business -
Strayer University
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