Summary
Work History
Education
Skills
Timeline
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Bennita Williams

Atlanta,GA

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Work History

Front Desk Receptionist

Chen Medical Center
  • Greeted customers warmly and made them feel welcome.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Store Manager

Hardees Resturamt
  • Managed daily banking activities such as deposits and withdrawals.
  • Ensured compliance with safety regulations and company policies.
  • Developed strategies to maximize sales and profitability.
  • Developed relationships with suppliers to negotiate better prices.
  • Monitored inventory levels and placed orders to restock shelves.
  • Planned special promotions or discounts based on market trends.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Consultant

Change Healthcare
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed complex information from multiple sources to identify patterns or trends.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Identified needs of customers promptly and efficiently.

Assistant Manager

National Alliance Mental Illness
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.

Unit Secretary

Arkansas Children Hospital
  • Prepared documents for signature by physicians or other authorized personnel.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.

Office Assistant

Lamar Family Dental
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.

Education

Associate of Arts - Health Administration

Brown Mackie College - Atlanta
Atlanta, GA
06-2010

Associate of Arts - Medical Office Assistance

Concorde Career College
Memphis, TN
06-2005

Skills

  • Departmental support
  • Front Office Management
  • Mail Sorting
  • Office Organization
  • Epic
  • Clerical Support
  • Project Management
  • Administrative Support
  • Cash Handling
  • Appointment confirmation
  • File Organization
  • Office supplies ordering
  • Bookkeeping
  • Multi-Line Telephone Systems
  • Filing
  • Scheduling
  • Telephone Etiquette
  • Scheduling appointments
  • Complex Problem-Solving

Timeline

Front Desk Receptionist

Chen Medical Center

Store Manager

Hardees Resturamt

Consultant

Change Healthcare

Assistant Manager

National Alliance Mental Illness

Unit Secretary

Arkansas Children Hospital

Office Assistant

Lamar Family Dental

Associate of Arts - Health Administration

Brown Mackie College - Atlanta

Associate of Arts - Medical Office Assistance

Concorde Career College

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Bennita Williams