BENNY MORA
SAN DIEGO
Summary
Seasoned Club Manager (Store Manager) runs smooth day-to-day business operations. Well-versed in overseeing staff members, managing suppliers and taking full control of budget. Brings industry best practices to every area while delivering on operational, financial and strategic goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Club Manager
Sam's Club
06.2023 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
Store Manager
Walmart
08.2022 - 06.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates below goal
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Walmart
05.2020 - 08.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Walmart
05.2015 - 05.2020
- Store Manager SC < 80M
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Co Manager
Walmart
02.2003 - 02.2009
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Education
Associate of Applied Science - Computer And Information Sciences
American Computer Institute
El Centro, CANo Degree - Engineering Technology
University of Baja California
Mexicali, BC MexicoSkills
- Staff Training
- Membership Growth
- Team motivation
- Revenue Generation
- Performance Management
- Facility Management
- Budget Control
- Staff Scheduling
Certification
Computer skills:
- Software skills: Excel, Power Point, Word
- Graphic Design: Photoshop, Corel Draw
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Club Manager
Sam's Club
06.2023 - Current
Store Manager
Walmart
08.2022 - 06.2023
Store Manager
Walmart
05.2020 - 08.2022
Store Manager
Walmart
05.2015 - 05.2020
Co Manager
Walmart
02.2003 - 02.2009
Associate of Applied Science - Computer And Information Sciences
American Computer Institute
No Degree - Engineering Technology
University of Baja California
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