Kimberly Scopino
West Enfield ,ME
Summary
Versatile club manager with extensive experience in operations and human resources. Skilled in enhancing membership through effective marketing and exceptional customer service. Committed to developing staff through coaching, performance evaluations, and fostering a collaborative, high-performance culture.
Overview
29
29
years of professional experience
Work History
Club Manager
BJs Wholesale Club
06.2015 - Current
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Maintained high service standards and engagement to enhance member satisfaction and uphold team standards.
- Evaluated employee performance, providing constructive feedback and coaching to promote continuous improvement.
- Managed HR functions including hiring processes, payroll administration, and orientation sessions for new employees.
- Managed all operational aspects including receiving, frontline membership cashiers, self-checkout, tire bay, gas station, perishable areas, and general merchandise.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Reading and following profit and loss statements and helping stay on goal daily, weekly, monthly, and yearly.
Area Supervisor
Kohls Department Store
08.2008 - 06.2015
- Managed daily operations to enforce company policies and ensure consistent practices across locations.
- Managed various store departments, ensuring effective supervision across receiving and hard and soft lines.
- Managed store activities and staff coordination during store manager's absence.
- Coached staff members to enhance skills and support career advancement.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Mediated employee conflicts to facilitate collaborative resolutions.
Store Manager
CJ Banks
05.2006 - 08.2008
- Led store employees in fast-paced environment through proactive communication and consistent feedback.
- Oversaw daily operations to ensure smooth store functioning, fostering a clean and safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Controlled inventory and cash, ensuring compliance with store opening and closing procedures.
Area Supervisor
Kohls Department Store
04.1997 - 05.2006
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Oversaw soft lines area, enhancing customer shopping experience and ensuring store presentation standards. all clothing areas in the store
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Coached staff members, fostering skill development and supporting career progression.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Education
Travel/Tourism
Southeastern Academy
Kissimmee, FLSkills
- Membership Growth
- Facility Management
- Budget Management
- Performance management
- HR management
- Staff Training
- Employee training
- Coaching and mentoring
- Team leadership
- Team motivation
- Effective communication
- Time management
- Operational management
- Performance evaluation
- Inventory management
- Budgeting and forecasting
- Problem solving
- Relationship building
- Problem-solving
- Organizational skills
- Attention to detail
- Strategic planning
- Inventory control
- HR compliance
- Staff training and development
Timeline
Club Manager
BJs Wholesale Club
06.2015 - Current
Area Supervisor
Kohls Department Store
08.2008 - 06.2015
Store Manager
CJ Banks
05.2006 - 08.2008
Area Supervisor
Kohls Department Store
04.1997 - 05.2006
Travel/Tourism
Southeastern Academy