BENNY CHRIS KAMENYERO
Auburn
Summary
A dynamic, results-driven professional with expertise in customer service, business management, and technology. Skilled in leading teams, optimizing operations, and delivering innovative digital solutions across web development, graphic design, and IT systems. Fluent in five languages and experienced in multicultural environments. Committed to driving efficiency, quality, and organizational growth.
Overview
14
14
years of professional experience
Work History
Owner & CEO
Chris Design
12.2017 - Current
- Lead company strategy and oversee creative teams in design, marketing, and product development.
- Manage operations including payroll, staff training, and warehouse network planning.
- Implement innovative marketing strategies to drive growth and enhance brand visibility.
- Improve design standards and streamline workflows to increase productivity and client satisfaction.
Lead Consultant
FedEx Office
04.2020 - 04.2025
- Provide personalized consultations to deliver tailored printing and shipping solutions.
- Maintain production logs and workflows to ensure timely project completion.
- Train and mentor new team members to support a collaborative, high-performing environment.
- Manage parcel organization to ensure accuracy and on-time delivery.
- Troubleshoot technical issues and coordinate with tech support to minimize downtime.
- Led cross-functional teams to enhance customer service delivery and operational efficiency.
- Developed training programs for staff, fostering skill development and knowledge sharing.
- Streamlined project workflows, resulting in improved turnaround times and client satisfaction.
- Managed client relationships, ensuring effective communication and resolution of issues.
- Collaborated with stakeholders to define project scopes and align goals with organizational objectives.
- Implemented process improvements that reduced costs while maintaining service quality standards.
Manager
Equinox Restaurant, Bar & Lounge
01.2012 - 09.2018
- Recruited, trained, and supervised staff while ensuring compliance with safety standards.
- Optimized inventory and ordering processes, reducing waste and operational costs.
- Improved customer satisfaction through service quality initiatives and staff development.
Design Department Supervisor
Ntare Solutions
08.2015 - 12.2017
- Supervised a team of designers, ensuring timely and high-quality project delivery.
- Provided coaching and development plans to enhance team performance.
- Coordinated cross-department collaboration to support company-wide design initiatives.
Education
Bachelor - Computer Science & Management of Information Systems
Hope Africa University
Bujumbura, Burundi12.2011
Skills
- Leadership & Management
- Customer Service Excellence
- Web & App Development
- Graphic Design (Adobe Creative Suite, Canva, Figma)
- IT Systems & Troubleshooting
- Process Optimization
- Multilingual Communication
- Microsoft Office & Database Management
- Design Tools: Adobe Creative Suite, Canva, Figma
- Programming: HTML, CSS, JavaScript, basic app development
- Software: Microsoft Office, database management, network design
LANGUAGES
English
French
Kirundi
Swahili
Timeline
Lead Consultant
FedEx Office
04.2020 - 04.2025
Owner & CEO
Chris Design
12.2017 - Current
Design Department Supervisor
Ntare Solutions
08.2015 - 12.2017
Manager
Equinox Restaurant, Bar & Lounge
01.2012 - 09.2018
Bachelor - Computer Science & Management of Information Systems
Hope Africa University