Open To Work
Benny J Miles III
Marion,IA
Work Preference
Summary
Dynamic customer service professional with a proven track record at T-Mobile, excelling in problem-solving and customer retention. Recognized for maintaining high call efficiencies and achieving outstanding customer engagement metrics. Adept at fostering teamwork and collaboration while ensuring a positive experience for clients through effective communication and attention to detail.
Overview
14
14
years of professional experience
Work History
Ucare Expert
T-Mobile
08.2025 - Current
Oversaw multiple tasks during tenure at Us Cellular Corporation.
I handled many different phone calls, including Escalated Situations for clients, Help Desk, triage for front line associates, I worked in the Credit department.
My number one responsibility in the Solutions team was to retain customers , while maintaining a high performance level including many metrics such as call efficiencies, surveys(customer engagement) and some financial responsibilities.
Customer Solution Specialist
US Cellular Wireless
Cedar Rapids
04.2012 - 08.2025
Oversaw multiple tasks during tenure at Us Cellular Corporation.
I handled many different phone calls, including Escalated Situations for clients, Help Desk, triage for front line associates, I worked in the Credit department.
My number one responsibility in the Solutions team was to retain customers , while maintaining a high performance level including many metrics such as call efficiencies, surveys(customer engagement) and some financial responsibilities.
Education
High School Diploma - General
Kirkwood Community College
Cedar Rapids, IASkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Maintaining high level communications and cordiality with clients
Timeline
Ucare Expert
T-Mobile
08.2025 - Current
Customer Solution Specialist
US Cellular Wireless
04.2012 - 08.2025
High School Diploma - General
Kirkwood Community College