Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Lube Technician
Folsom Lake Toyota
Folsom, California
03.2025 - Current
Performed routine oil changes and fluid checks on various Toyota models.
Ensured compliance with safety standards during all service operations.
Documented service records accurately in the dealership's management system.
Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
Educated customers about preventive maintenance services available to them.
Demonstrated excellent problem solving skills when dealing with difficult situations.
Prep Crew Member
O Cafe
09.2020 - 03.2025
Supported food preparation tasks to ensure timely meal service.
Assisted cooks in preparing meals when requested by supervisor.
Multitasked between dishwasher, prep cook, and server.
Organized and cleaned all kitchen equipment.
Repaired or replaced broken or damaged kitchen equipment promptly.
Worked with restaurant staff to streamline operations and enhance service delivery.
Responded quickly to any customer complaints regarding service or cleanliness.
Ensured that each guest was served courteously, quickly, and efficiently.
Welcomed customers and provided knowledgeable answers about products and services.
Developed great team spirit with other personnel by pitching in and helping with task completion.
ROTC Cadet
CKM AFROTC
09.2020 - 06.2024
Led a team of cadets as the Vice Group Commander in the ROTC, supporting leadership and operational initiatives., my last year (2nd highest job in the ROTC).
Conducted physical training sessions, fostering leadership development among cadets.
Coordinated cadet formations and ceremonies, ensuring smooth execution and participation.
Evaluated the performance and progress of individual cadets.
Developed lesson plans for weekly drills and classroom instruction sessions.
Maintained records of cadet training activities and attendance.
Managed $1,500 flight simulator, researching and recommending its acquisition to superiors for enhanced training.