BENTLEY BUSHNELL
Salt Lake City,UT
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telephone Crisis Worker
Utah State Crisis Line
Salt Lake City, USA
08.2024 - Current
- Provide immediate emotional support, suicide risk assessments, and crisis intervention via phone, text, and chat.
- Develop safety plans, de-escalate high-stress situations, and connect individuals to community resources.
- Coordinate with law enforcement, EMS, and mental health professionals for emergency response.
- Document interventions in compliance with HIPAA, state, and federal guidelines.
- Apply evidence-based practices including motivational interviewing and trauma-informed care.
Advanced Psychiatric Technician
Huntsman Mental Health Institute (HMHI)
Salt Lake City, USA
01.2020 - 08.2024
- Company Overview: formerly UNI
- Delivered direct care to acute adult psychiatric patients, including those with schizophrenia, bipolar disorder, and psychosis.
- Ensured patient safety through routine checks, crisis de-escalation, and secure patient transport.
- Assisted physicians and nurses with vital signs, EKGs, intake, and discharge processes.
- Facilitated patient and family communication and supported individualized care plans.
- Completed DBT training series and applied skills in patient care.
Patient Registrar
R1 RCM / Intermountain LDS Hospital
Salt Lake City, USA
08.2017 - 01.2020
- Served as first point of contact for emergency and after-hours patients, ensuring HIPAA compliance.
- Verified insurance, processed co-pays, and assisted uninsured patients with financial screening.
- Cross-trained across multiple hospital departments, including Behavioral Health Access.
Education
Bachelor of Social Work -
University of Utah
Salt Lake City, UT12-2026
Associate of Science - Social Work
Salt Lake Community College
Salt Lake City, UT01.2024
Skills
- Crisis intervention
- Suicide prevention
- Conflict de-escalation
- Safety planning
- Patient care
- Mental health support
- Strong communication
- Teamwork
- Documentation
- HIPAA compliance
- Microsoft Office
- Medical databases
Certification
- Substance Use and Mental Health Certified Crisis Worker
Timeline
Telephone Crisis Worker
Utah State Crisis Line
08.2024 - Current
Advanced Psychiatric Technician
Huntsman Mental Health Institute (HMHI)
01.2020 - 08.2024
Patient Registrar
R1 RCM / Intermountain LDS Hospital
08.2017 - 01.2020
Bachelor of Social Work -
University of Utah
Associate of Science - Social Work
Salt Lake Community College