Dynamic Member Experience Manager with a proven track record at EOS Fitness, excelling in member retention strategies and exceptional communication. Successfully led teams to enhance member satisfaction, driving loyalty through innovative initiatives. Proficient in Salesforce, I foster collaboration and problem-solving to achieve outstanding results in customer service.
Hi, I’m
Bentley Hudson
Houston,TX
Summary
Overview
9
years of professional experience
1
Certification
Work History
Affiliates In Physical Therapy
Front Desk / Physical Therapy Aide
01.2017 - Current
Job overview
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Maintained supply inventory by placing orders when supplies ran low.
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
EOS Fitness
Member Experience Manager
01.2025 - 08.2025
Job overview
- Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
- Managed a team of customer service representatives, ensuring consistent delivery of exceptional member experiences.
- Collaborated with cross-functional teams to drive alignment on key initiatives impacting the overall member experience.
- Established metrics to evaluate the success of various initiatives aimed at improving the overall member experience.
- Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.
- Managed relationships with key partners, ensuring seamless integration of their services into our members'' journey.
24 Hour Fitness
Team Lead
01.2020 - 01.2025
Job overview
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Blink Fitness, Equinox Holdings
Front Desk Team Member
01.2018 - 01.2020
Job overview
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Increased guest loyalty by consistently delivering personalized experiences throughout their stay.
- Ensured a clean and welcoming lobby area by maintaining its appearance throughout the day.
Education
San Jacinto CollegePasadena, TX
High School Diploma
University Overview
Skills
- Exceptional communication
- Salesforce proficiency
- Feedback collection
- Brand representation
- Member retention strategies
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Teamwork and collaboration
Certification
- NASM - Personal Training Certification - 2025
Timeline
Member Experience Manager
EOS Fitness
01.2025 - 08.2025
Team Lead
24 Hour Fitness
01.2020 - 01.2025
Front Desk Team Member
Blink Fitness, Equinox Holdings
01.2018 - 01.2020
Front Desk / Physical Therapy Aide
Affiliates In Physical Therapy
01.2017 - Current
San Jacinto College
High School Diploma
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