Summary
Overview
Work History
Skills
References
Timeline
Hi, I’m

Bentley Shaw

Kingsport,TN

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of sustaining satisfactory relationships with customers. Personable and dedicated with experience in many industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
years of professional experience

Work History

Lendmark
Kingsport, TN

Loan Officer Assistant
02.2024 - 04.2024

Job overview

  • Assisted loan officers with the preparation of loan documents and closing packages.
  • Maintained customer files in an organized manner to ensure accurate tracking of loans.
  • Input data into loan origination system accurately and timely.
  • Answered questions regarding loan status and process from customers.
  • Provided support services to Loan Officers during client meetings as needed.
  • Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
  • Assisted in the development of marketing materials such as brochures, flyers., for potential clients.
  • Processed requests for payoff statements from borrowers or third parties.

Aubreys'
Bristol, TN

Server
11.2023 - 01.2024

Job overview

  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Pappadeaux's Seafood Kitchen
Stafford, TX

Server
08.2023 - 10.2023

Job overview

  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Toasted Yolk Cafe
Sugar Land, TX

Head Hostess
07.2023 - 10.2023

Job overview

  • Greeted guests upon arrival and escorted them to their tables.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Assisted with seating arrangements for large groups and special occasions.
  • Provided excellent customer service to ensure guest satisfaction.
  • Trained new staff on proper hosting procedures and policies.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.

Mom365 Newborn Photography
Stafford, TX

Newborn Photographer
07.2023 - 10.2023

Job overview

  • Performed pre-session consultations with clients to discuss expectations and preferences, in order to create custom sessions.
  • Set up lighting, backgrounds, props and studio equipment for each session.
  • Captured images of newborns in a variety of poses and settings utilizing natural light and and or artificial lighting.
  • Worked collaboratively with other photographers on team projects as needed.
  • Adhered to safety standards when handling newborns during photo sessions.
  • Provided exceptional customer service throughout the entire process from initial contact through delivery of finished product.

Citibank
Gray, TN

Credit Specialist
04.2023 - 06.2023

Job overview

  • Identified valuable solutions for customers with credit problems
  • Frequently reviewed and checked credit limit appropriateness for customers
  • Collected and checked borrower income, credit history and employment information
  • Followed banking requirements and government lending regulations
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems and solutions
  • Reviewed, approved and denied credit card applications and credit increase requests.

Advanced Call Center Technologies LLC
Kingsport, TN

Trainer
06.2023 - 03.2023

Job overview

  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Assisted agents in assessing customer account information to determine current issues and potential solutions.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Designed and developed training materials for new employees in the organization.

Citibank
Gray, TN

Credit Card Customer Service Representative
11.2021 - 04.2022

Job overview

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Responded and assisted customers with account inquiries and updates.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.

Advanced Call Center Technologies LLC
Kingsport, TN

Floor Support
12.2020 - 04.2021

Job overview

  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems and solutions
  • Assessed customer account information to determine current issues and potential solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Answered inbound calls to review account and service histories to identify issues, and directed to individuals or departments
  • Assisted agents in helping customers resolve issues.

Pal's Sudden Service
Kingsport, TN

Team Lead
07.2017 - 11.2021

Job overview

  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep the system accurate and current
  • Rotated through a series of different stations based on team needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Skills

  • Customer Service
  • Recruiting
  • Upselling
  • Training and Development
  • Quality Control
  • Sales
  • Account Management
  • Safe Food Handling
  • Guest Engagement
  • Computer Skills
  • Client Relationships
  • Office Administration

References

References available upon request.

Timeline

Loan Officer Assistant

Lendmark
02.2024 - 04.2024

Server

Aubreys'
11.2023 - 01.2024

Server

Pappadeaux's Seafood Kitchen
08.2023 - 10.2023

Head Hostess

Toasted Yolk Cafe
07.2023 - 10.2023

Newborn Photographer

Mom365 Newborn Photography
07.2023 - 10.2023

Trainer

Advanced Call Center Technologies LLC
06.2023 - 03.2023

Credit Specialist

Citibank
04.2023 - 06.2023

Credit Card Customer Service Representative

Citibank
11.2021 - 04.2022

Floor Support

Advanced Call Center Technologies LLC
12.2020 - 04.2021

Team Lead

Pal's Sudden Service
07.2017 - 11.2021

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Bentley Shaw