Sierra Plettenberg
Montgomery
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Manager
CareNet Health – Remote
Montgomery
01.2025 - Current
- Managed customer inquiries through phone, email, and chat platforms.
- Trained new team members on customer service protocols and tools.
- Developed and maintained customer service policies for team adherence.
- Resolved escalated customer complaints with effective communication techniques.
- Collaborated with cross-functional teams to enhance service delivery processes.
Customer Service Representative
Bank of America (Remote)
Montgomery
12.2024 - 01.2025
- Assisted customers with account inquiries and transaction issues through various channels.
- Processed customer transactions accurately using banking software systems.
- Educated clients on banking products and services for improved understanding.
- Resolved customer complaints efficiently while maintaining a positive experience.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Maintained accurate records of customer interactions and transactions for reference.
- Adapted quickly to new policies and procedures in a dynamic work environment.
Healthcare Support /Lead Medical Office Assistant
Care Net Health Remote
Montgomery
03.2023 - 12.2024
- Led team in resolving client support inquiries effectively and efficiently.
- Trained new staff on customer service protocols and software tools.
- Managed ticketing system to prioritize and track support requests.
- Developed training materials for ongoing staff development initiatives.
- Conducted regular audits of support interactions for quality assurance.
- Facilitated communication between clients and technical teams for issue resolution.
- Collaborated with cross-functional teams to enhance service delivery processes.
Education
GED Trenholm State Technical College
Montgomery, ALSkills
- Customer service management
- Policy development
- Team training
- Complaint resolution
- Customer relationship management
- Process optimization
- Conflict resolution
- Effective communication
- Problem solving
- Active listening
- Time management
- Attention to detail
- Cross-functional collaboration
- Performance monitoring
- Work prioritization
- Client relations and retention
- Regulatory compliance
- Sales proficiency
- Call center management
- CRM software
- Positive and constructive feedback
Languages
English
Native/ Bilingual
Timeline
Customer Service Manager
CareNet Health – Remote
01.2025 - Current
Customer Service Representative
Bank of America (Remote)
12.2024 - 01.2025
Healthcare Support /Lead Medical Office Assistant
Care Net Health Remote
03.2023 - 12.2024
GED Trenholm State Technical College