Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Benton Downey

Columbus,OH

Summary

Dynamic individual with hands-on experience in Information Technology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Supervisor

Racksquared
01.2025 - Current
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware issues, performing troubleshooting techniques for remediation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed software installations and upgrades to Windows operating systems.
  • Conducted interviews to assess candidates for open positions.

Desktop Support Lead

Racksquared
03.2023 - 01.2025
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Desktop Support Specialist

Racksquared
09.2021 - 03.2023
  • Purchased, setup and installed new computers.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

Data Center Operator

Racksquared
03.2021 - 09.2021
  • Monitored programs and software for issues with IT storage conditions.
  • Documented support procedures, processes and solutions in centralized systems.
  • Regularly referenced reports or system operations, task lists, problems and resolution updates.

Education

BBA - Accounting

University of New Mexico
Albuquerque, NM
05-2020

Skills

  • Asset Management
  • Entra/Intune
  • Ticketing Systems
  • Windows OS
  • Hardware Support
  • Active Directory
  • End User Support
  • Reliability
  • Staff hiring
  • Powershell

Certification

  • CompTIA A+
  • CompTIA Network +

Timeline

Desktop Support Supervisor

Racksquared
01.2025 - Current

Desktop Support Lead

Racksquared
03.2023 - 01.2025

Desktop Support Specialist

Racksquared
09.2021 - 03.2023

Data Center Operator

Racksquared
03.2021 - 09.2021

BBA - Accounting

University of New Mexico

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