Anthony Madrid

Antioch

Summary

Proven Desktop Support Supervisor with expertise in IT security compliance and user account management. Led teams to efficiently resolve technical issues and ensure optimal system performance.

Overview

years of professional experience

Work History

Desktop Support Supervisor

GSC Solutions/Logistics

Oakland

11.2009 - 07.2025

Led desktop support team to resolve technical issues efficiently.
Oversaw installation and configuration of hardware and software systems.
Developed standard operating procedures for desktop support processes.
Coordinated training sessions on emerging technologies for staff.
Ensured compliance with IT security protocols.
Collaborated with vendors to procure IT equipment and services.
Monitored system performance to identify improvement areas in support services.
Managed user accounts in Active Directory, ensuring appropriate permissions.
Provided company users with tech support for IT problems and account maintenance.
Recruited, trained and supervised IT department staff.
Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
Resolved technical issues for end-users via remote support and on-site visits.
Collaborated with teams to implement software updates and system upgrades.
Set up equipment for employee use, performing or properly installing cables, operating systems or software.

IT Field Support Technician

DCNS

Fremont

07.2007 - 10.2009

Delivered on-site technical support for hardware and software issues.
Installed and configured computer systems and peripherals at client locations.
Maintained inventory of IT supplies to ensure efficient field operations.
Implemented antivirus solutions to safeguard against malicious code threats.
Troubleshot network connectivity issues for local and remote users.
Diagnosed hardware faults and replaced defective components as needed.
Conducted data backups using various backup tools to prevent data loss.
Set up printers, scanners, modems, routers, switches, and other peripheral devices.

Education

Bachelor of Science - Network Communications Management

DeVry University

Fremont, CA

06-2010

Skills

Technical support
System installation
Network troubleshooting
User account management
IT security compliance
Hardware procurement
Problem solving
Effective communication

Employee training
Team leadership
Software support
Onboarding processes
Multitasking Abilities
Customer service
Vendor collaboration

References

References available upon request.

Timeline