Faith Shrader
La Grange,MO
Summary
Experienced worker in many different settings bringing enthusiasm, dedication, and an exceptional work ethic. Trained in customer service with knowledge of gun safety, first aid, and interpersonal relations. High energy and outgoing with a dedication to positive guest relations.
Overview
8
8
years of professional experience
Work History
Crisis Counselor
DeafLEAD
2505 W Ash St, Columbia, MO 65203
08.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
- Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.
- Coordinated with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.
Military Police Soldier
U.S. Army
Hannibal, MO
02.2019 - Current
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Server
O'Shea's
11.2016 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
American Sign Language Interpreter
New Bloomfield Elementary
New Bloomfield, MO
08.2022 - 04.2023
- Identified barriers and assisted in resolving communication problems between deaf and hard-of-hearing employees and managers.
- Processed visual and audible information to convey complex concepts, unusual vocabulary and unexpected information.
- Interpreted voice-to-sign and sign-to-voice modes to accurately convey thought, intent and spirit of speakers.
- Exercised tact and diplomacy in dealing with sensitive, complex employee issues and situations.
- Maintained message content, tone, and emotion as closely as possible.
Range Safety Officer
Practical Tactical Plus LLC
12.2019 - 07.2021
- Enforced range rules and removed users for repeat or critical violations.
- Directed safety protocols and daily range operations.
- Sourced and assessed suppliers to find best prices and delivery schedules for range supplies.
- Worked with gun safety instructors to incorporate best practices to enhance student learning.
Substitute Librarian
Northeast Missouri Library Services
09.2016 - 06.2018
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Kept catalog orderly and updated with latest material additions and removals.
- Greeted patrons warmly and offered to assist with issues or needs.
- Maintained equipment in good working order for public use.
Education
Bachelor of Arts - American Sign Language Interpreting
William Woods University
Fulton, MO04.2022
Skills
- Fluent in American Sign Language
- Firearms training
- Assisting customers
- Maintaining safety rules
- Cool Under Pressure
- Point of Sale Systems
- Cataloging reference books
- Social media knowledge
- Reading Comprehension
- Critical Thinking
Timeline
Crisis Counselor
DeafLEAD
08.2023 - Current
American Sign Language Interpreter
New Bloomfield Elementary
08.2022 - 04.2023
Range Safety Officer
Practical Tactical Plus LLC
12.2019 - 07.2021
Military Police Soldier
U.S. Army
02.2019 - Current
Server
O'Shea's
11.2016 - Current
Substitute Librarian
Northeast Missouri Library Services
09.2016 - 06.2018
Bachelor of Arts - American Sign Language Interpreting
William Woods University