Benya Cotto
Pathways To Recovery
SAINTJAMES,NY
1
Language
1
Certification
20
years of professional experience
Resourceful Case Management Professional with extensive experience in managing complex caseloads and providing comprehensive support to diverse client populations. Achieved positive client outcomes through effective assessments, crisis intervention, and service coordination across multidisciplinary teams. Focused on enhancing client stability and recovery through strong relationship building, clear communication, and dependable support.
Work History
Case Manager
12 Years- Coordinated client assessments and individualized recovery service plans
- Linked clients with housing, employment, medical, and community support resources
- Monitored client progress and adjusted support plans for changing needs
- Facilitated crisis intervention responses and de-escalation support
- Collaborated with counselors to update discharge planning and aftercare services
- Documented case notes, treatment progress, and referral outcomes
- Maintained accurate records in compliance with confidentiality and program requirements
- Advocated for client needs during interdisciplinary care team meetings
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Increased client satisfaction through diligent follow-up and personalized support.
- Developed resource directory for clients, simplifying their search for essential services.
- Improved client engagement by implementing user-friendly a user-friendly appointment scheduling system.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
Office Assistant Lead Worker
19 Years 10 Months- Supervised clerical staff, assigning tasks and maintaining consistent office coverage across shifts.
- Coordinated front-office operations, ensuring smooth patient intake, scheduling, and daily administrative workflow.
- Resolved patient and staff inquiries, providing prompt support for phones, forms, and scheduling needs.
- Managed confidential records, updating documentation accurately within electronic filing systems.
- Trained new team members on office procedures, recordkeeping standards, and customer service expectations.
- Monitored supply inventory, ordering materials to prevent workflow interruptions and office delays.
- Streamlined administrative processes, improving coordination between clinical staff and reception functions.
- Verified forms and data entries for accuracy, supporting compliance and reliable office records.
- Reduced errors in data entry tasks by implementing a thorough review process and providing training to team members.
- Coordinated IT support services to resolve technical issues quickly, minimizing downtime for staff members.
- Organized company events and meetings, including venue selection, catering coordination, and agenda distribution.
- Provided administrative assistance during annual performance review cycles by collecting feedback forms from managers across departments.
- Strengthened team cohesion by organizing monthly office social events and outings that encouraged staff interaction and relationship building.
- Facilitated communication between departments by acting as a liaison for interdepartmental projects and initiatives.
- Enhanced customer satisfaction with timely responses to inquiries via email, phone, or in-person visits.
Education
High School Diploma
Skills
Case management
Care coordination
Documentation and reporting
Client records
Decision-making
Time management
Resource coordination
Active listening
Conflict resolution
Empathy in practice
Positive attitude
Certification
- CASAC T
Languages
Spanish
Full Professional
Timeline
Case Manager
Pathways To Recovery
11.2014 - CurrentRead More
Office Assistant Lead Worker
Seafield Medford
08.2006 - 06.2026Read More
Reading Area Community College
High School Diploma
Read More