Benyam Hagos
Alexandria,VA
Summary
Business Analyst with over 9 years of expertise in requirements gathering, data analysis and implementing process improvements. Skilled in identifying objectives and optimizing business processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Systems Analyst
General Dynamics Information Technology (Dept. of Energy - O&M & CBSOM)
01.2022 - Current
- Collaborate with the functional team to analyze stakeholder requirements and identify potential issues to eliminate system constraints
- Author user documentation and SOPs to help internal team navigate through multiple web environments under the IDW system
- Optimize process models, diagrams, and charts for Dept
- Of Energy sub-organizations on the Oracle (APEX) Power BI platform
- Oversee Tier III tickets escalated from the Help Desk through the ServiceNow platform
- Instruct weekly virtual courses to introduce IDW reporting benefits to iPortal users.
Systems Analyst
General Dynamics Information Technology (Dept. of Education – NSLDS)
01.2018 - 01.2022
- Authorized end user documentation for the client as well as School, ED Servicer and Loan Servicer communities
- Constructed SQL queries on the DB2 mainframe to deliver weekly and monthly scheduled reports
- Directed cloud server migrations on GDIT shared networks drives between Team Foundation Server and SharePoint
- Configured Active Directory accounts and managed SharePoint access for the internal team
- Implemented proprietary software on GDIT devices for onboarding new employees
- Decommissioned GFE and GDIT equipment upon employee departure.
Analyst
Collabralink Technologies Inc.
01.2017 - 01.2018
- Facilitated direct support to end users with data submissions and reporting using federal government applications
- Assigned Outreach Project tasks and provided results directly to the Dept
- Of Education
- Delivered project updates in weekly status meetings among the executive team
- Gathered project data to help the company achieve CMMI – Level 3 compliance.
Consultant
The Bozzuto Group
01.2015 - 01.2017
- Analyzed financial budget to generate rent concessions
- Developed relationships with local businesses via corporate outreach programs to raise consumer traffic
- Provided video-conference training for employees on proprietary leasing programs
- Launched conference calls with vendors regarding software enhancements for user-friendly experience.
Associate
T-Mobile
01.2012 - 01.2014
- Diagnosed technical issues with various operating platforms (Android, Mac, Windows, etc.)
- Created rate-plan incentives for small businesses across the D.C
- Metropolitan area
- Configured mobile devices on both Android and IOS platforms for customers and company assigned devices
- Designed charts and spreadsheets in order to track target year-to-date percentages.
Education
Bachelor of Arts - Communications
George Mason University
Fairfax, VA05.2013
Skills
- SharePoint
- SQL
- JQuery
- Waterfall and Agile Frameworks
- Microsoft Office
- Azure DevOps
- Oracle Application Express (APEX) Platform
- Power BI
- ServiceNow
- JIRA
- Solutions Business Manager (SBM)
Certification
- Certified Scrum Master - Scrum Alliance (License: 001013699)
- SharePoint 2013 - Pilothouse Consulting
Timeline
Business Systems Analyst
General Dynamics Information Technology (Dept. of Energy - O&M & CBSOM)
01.2022 - Current
Systems Analyst
General Dynamics Information Technology (Dept. of Education – NSLDS)
01.2018 - 01.2022
Analyst
Collabralink Technologies Inc.
01.2017 - 01.2018
Consultant
The Bozzuto Group
01.2015 - 01.2017
Associate
T-Mobile
01.2012 - 01.2014
Bachelor of Arts - Communications
George Mason University
- Certified Scrum Master - Scrum Alliance (License: 001013699)
- SharePoint 2013 - Pilothouse Consulting
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