Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Benyeli Abreu

Methuen,MA

Summary

Dynamic and results-driven professional with extensive experience at Werfen Instrumentation Lab, excelling in mechanical assembly. Proven track record in implementing lean manufacturing principles, enhancing productivity, and fostering teamwork. Bilingual in English and Spanish, with strong communication skills and proficiency in SAP for efficient inventory management.

Overview

8
8
years of professional experience

Work History

Production Line Assembler

Werfen Intrumentation Lab
04.2023 - 04.2024
  • Assisted in training new hires, sharing knowledge of production line procedures and increasing overall productivity levels.
  • Implemented lean manufacturing principles within the workstation layout which led to reduced waste generation.
  • Collaborated effectively with team members to ensure smooth workflow and timely delivery of orders.
  • Streamlined inventory management for assembly materials, ensuring optimal stock levels and minimizing delays due to material shortages.
  • Assemble medical cartridge in a cleanroom environment utilizing small tools and working off instructions.
  • Execute final functional testing, accurately verifies results, and documents finding on the corresponding data sheets; promptly reports any discrepancies to the supervisor.
  • Fast-paced assemble line.
  • Maintain comprehensive reports on failures and corrective action taken.
  • Performed combination of task involves in the assembly, testing and packaging of medical device and molecular diagnostic kits.
  • Examined orders for labeling, packaging, and contents.
  • Conducted quality inspection on defects in kits assembly.
  • Assembly of medical diagnostics devices in accordance with GMP and SOP.
  • SAP data entry.
  • Manual packaging and labeling by using final goods.
  • Scanned packages and boxes before heading to the loading dock to prepare for shipping.


Customer Service Representative

H&R Block
01.2017 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services, and company information.
  • Assisted management in reducing all obligations.
  • Answered phone calls and make appointments.
  • Completed data entry and filling.
  • Oversaw staff schedules during peak season to optimize workflow and service quality.
  • Collects fees and balance the cash register.

Picker/Warehouse Packer

Potpourri Group Inc.
03.2018 - 04.2019
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Scan and package the item label with a barcode
  • Receive the package in the shipping area scan the label and print the label shipping

Quality Control Inspector

Gillette World Shaving Headquarters
02.2016 - 06.2017
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Pack the product and assemble the pallet for it to be shipped
  • Local check of line product quality, monthly audits of line manuals, disposition books and lines audits
  • utilize microscopes to inspect parts daily.

Education

San Juan Educational School
San Juan,PR
06-2015

Skills

  • Customer service
  • Time management
  • Computer literacy
  • Communication skills
  • Leadership
  • Microsoft Word
  • Documentation review
  • Bilingual English and Spanish
  • Workplace safety
  • Hand tool proficiency
  • Mechanical assembly
  • Warehouse
  • Shipping
  • RF scanning
  • ERP-SAP
  • Office suite
  • Basic mathematics

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Production Line Assembler

Werfen Intrumentation Lab
04.2023 - 04.2024

Picker/Warehouse Packer

Potpourri Group Inc.
03.2018 - 04.2019

Customer Service Representative

H&R Block
01.2017 - 03.2020

Quality Control Inspector

Gillette World Shaving Headquarters
02.2016 - 06.2017

San Juan Educational School

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Benyeli Abreu