REAGAN DORSEY
Eastlake
Summary
Experienced IT professional with 4 years of service in the U.S. Marine Corps, focusing on network administration and help desk support. Skilled in troubleshooting hardware, software, and network issues, providing efficient technical support to personnel. Hands-on experience managing user accounts, maintaining network systems, and ensuring security protocols are followed. Strong communicator and problem solver, able to work effectively in high-pressure environments to deliver reliable IT solutions.
Overview
6
6
years of professional experience
Work History
Production Line Assembler
Darrah Electric Company
Chesterland, OH
01.2026 - Current
- Followed detailed work instructions and assembly documentation to ensure accuracy.
- Inspected finished products for quality and identified defects before shipment.
- Resolved minor assembly issues to keep production running smoothly.
- Consistently met production goals while maintaining quality standards.
Network Administrator
United States Marine Corps
Havelock
05.2021 - 12.2025
- Provided technical support to military personnel, troubleshooting and resolving issues with hardware, software, and network systems.
- Diagnosed technical problems and implemented practical solutions to keep systems running smoothly and minimize downtime.
- Assisted users with system access, email, software, and peripherals like printers, scanners, and mobile devices.
- Managed user accounts and permissions in Active Directory, ensuring proper security measures and access controls.
- Handled service tickets, prioritized issues, and ensured timely resolution to maintain a high level of customer satisfaction.
- Documented technical problems and solutions, creating knowledge base articles to improve troubleshooting and response times.
- Offered remote support using desktop tools, efficiently solving issues without needing to be on-site.
- Trained personnel on new technologies, helping them troubleshoot basic issues on their own.
- Maintained IT equipment inventory and performed regular audits to ensure everything was ready for critical operations.
Footwear Associate
Dick's Sporting Goods
Mentor
06.2020 - 04.2021
- Assisted customers by answering questions, explaining product features, and offering tailored recommendations, helping me develop strong communication skills.
- Juggled multiple customer requests at once, learning how to prioritize and manage tasks effectively.
- Stayed calm under pressure in a fast-paced environment, always ensuring customers were satisfied.
Education
Associates of Arts -
Lakeland Community College
Kirtland05-2021
Skills
- Time Management
- Communication
- Ability to Multitask
- Teamwork
- Adaptability
- Fast Learner
- Computer Skills
- Microsoft Office
- Customer Service
- Helpdesk IT Support
- Office 365
- Secret Security Clearance
Timeline
Production Line Assembler
Darrah Electric Company
01.2026 - Current
Network Administrator
United States Marine Corps
05.2021 - 12.2025
Footwear Associate
Dick's Sporting Goods
06.2020 - 04.2021
Associates of Arts -
Lakeland Community College