Berakah Bill-Cataria
Burnsville,MN
Summary
Dedicated customer assistance professional skilled in POS system operations and compassionate communication. Proven ability to resolve inquiries and educate customers, contributing to enhanced customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Specialty Team Member
Target
Burnsville, MN
08.2025 - Current
- Engaged customers to understand their unique needs and preferences.
- Collaborated with team members to maintain an organized sales floor.
- Assisted in inventory management by restocking shelves as needed.
- Educated customers about promotions and loyalty programs available.
- Resolved customer inquiries and issues with professionalism and care.
- Coached junior staff members on best practices in customer service and communication skills.
Volunteer
Front Street Animal Shelter - City Of Sacramento
Sacramento, CA
03.2018 - Current
- Provided assistance to staff in the daily operations of the organization.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided guidance and support to fellow volunteers during their shifts.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted in the intake process for new animals, including entering data into a computer system and completing paperwork.
- Provided care for animals by feeding, cleaning cages, walking dogs, and providing companionship.
- Attended community meetings related to animal welfare issues.
Cashier
Taco Bell
Elk Grove, CA
06.2023 - 03.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Further Schooling - Chemistry
Sacramento City College
Sacramento, CAHigh School Diploma -
Franklin High School
Elk Grove, CA05-2024
Esthetician Certification - Esthetics
Saint Paul College
Saint Paul, MN05-2026
Skills
- Customer Assistance
- POS system operations
- Cleaning and sanitizing
- Hospitality and accommodation
- Staff Mentoring
- Animal Care
- Compassionate communication
- Team collaboration
- Inventory management
- Sales support
- Customer service
- Sales promotion
- Effective communication
- Teamwork and collaboration
- Problem solving
Languages
French
Limited
References
References available upon request.
Timeline
Specialty Team Member
Target
08.2025 - Current
Cashier
Taco Bell
06.2023 - 03.2025
Volunteer
Front Street Animal Shelter - City Of Sacramento
03.2018 - Current
High School Diploma -
Franklin High School
Further Schooling - Chemistry
Sacramento City College
Esthetician Certification - Esthetics
Saint Paul College