BRIANNA HOBSON
Jackson,MS
Summary
Experienced team member with background assembling products in fast-paced manufacturing settings. Great quality and organizational skills with proficiency in operating equipment, packaging shipments and keeping work areas clean. Works well in group efforts. Hardworking Package Handler comfortable moving heavy loads manually or with forklifts and overhead cranes. Punctual, reliable and dedicated to teamwork. Great maintenance and repair skills. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Specialty Team Member
Target
Jackson
11.2023 - Current
- Observed safe work practices and conducted safety inspections to reduce workplace accidents.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Contributed ideas for promotions or marketing initiatives that would improve overall store performance.
- Provided support to other departments when needed during peak times or special projects.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
Crew Member
McDonald’s
Jackson
06.2023 - Current
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Tailored orders to address customer allergies and gluten concerns.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
FRONT END CUSTOMER SERVICE ASSOCIATE
Walmart
Jackson, MS
09.2022 - 05.2023
- Educated customers on special pricing opportunities and company offerings
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Set up and activated customer accounts
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
PACKAGE HANDLER
Ups
Jackson, MS
11.2021 - 08.2022
- Loaded completed orders on pallets according to delivery numbers
- Assisted in loading delivery trucks with prepared packages
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate
- Followed customer instructions about placement of items and special considerations for handling
- Scanned and sorted packages according to destinations and service type using handheld scanner
- Protected company inventory by maintaining and organizing storage areas
TEAM MEMBER
Chick-fil-A
Jackson, MS
11.2020 - 11.2021
- Educated customers on special pricing opportunities and company offerings
- Worked with [job title] to develop customer service improvement initiatives
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked
- Looked for ways to go above and beyond job requirements
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
Education
High School Diploma -
Lanier High School
Jackson, MS06.2021
Skills
- Communication
- Safety understanding
- Quantitative skills
- Advanced English ability
- Money handling
- Package Loading
- Warehouse Operations
- Complaint Resolution
- Customer Transactions
- Honest and Dependable
- Cash Register Operations
- Return and Exchange Processing
- Customer Account Management
- Order and Refund Processing
- De-escalation Techniques
- Customer Service
- Transaction Processing
- Verbal and Written Communication
- Data Entry
- RFID scanning
- Merchandise stocking
Timeline
Specialty Team Member
Target
11.2023 - Current
Crew Member
McDonald’s
06.2023 - Current
FRONT END CUSTOMER SERVICE ASSOCIATE
Walmart
09.2022 - 05.2023
PACKAGE HANDLER
Ups
11.2021 - 08.2022
TEAM MEMBER
Chick-fil-A
11.2020 - 11.2021
High School Diploma -
Lanier High School