Berenice Hernandez
Whittier,CA
Summary
Accomplished Human Resources Generalist with a proven track record at Quality Health Partners, adept in HRIS systems and fostering employee relations. Skilled in streamlining HR processes for operational efficiency and ensuring compliance with HR policies. Demonstrates exceptional records management and empathetic communication, significantly enhancing operational workflows and employee satisfaction.
Overview
9
9
years of professional experience
Work History
Human Resources Generalist
Quality Health Partners
Santa Ana
02.2022 - Current
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Facilitated criminal background check process for new hires.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
Call Center Representative
CalOptima
Orange
10.2020 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Streamlined call flow processes for more efficient response times and increased productivity.
Medical Assistant
Eisner Health
Los Angeles
07.2016 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Medical Records Clerk
Torrance Medical Center
Torrance
02.2016 - 06.2016
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
Education
High School Diploma -
California High School
Whittier07-2011
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Records management
- Employee file management
- Onboarding processes
- Payroll processing
- Background checks
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Human Resources Generalist
Quality Health Partners
02.2022 - Current
Call Center Representative
CalOptima
10.2020 - 10.2021
Medical Assistant
Eisner Health
07.2016 - 08.2018
Medical Records Clerk
Torrance Medical Center
02.2016 - 06.2016
High School Diploma -
California High School
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