Berenice Estrada
Evans Mills
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
Work History
Sales Associate
Splash Car Wash
10.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Site Manager
El Car Wash
07.2022 - Current
- Management & Over looking Store
- Platinum Level Store
- Overseeing 15-20 Employees
- Managing Sales , Daily , Weekly & Monthly
- Tracking Inventory Daily such as , Chemical consumption, Tools, Spare Parts
- Customer Service
- Dealing with Reports or complaints
- Completed Mechanical Maintenance
- DRB knowledge
- Sonny's Equipment & Back room certification
Location Manager
SPIN car wash
06.2019 - 07.2022
- Management
- Overseeing 10-15 employees
- Hand tools experience 1 year
- Chemical Inventory
- Tools Inventory
- Spare parts inventory
- Tracking sales & Maintaining Sales Daily , weekly & monthly
- Experience with Mcneil equipment and washify pos systems
- Handled Chargebacks
Assistant Manager
SPIN car wash
02.2019 - 05.2019
- Assistant Manager
- Opening & closing of store
- MaintenanceMaintaining Sales
- Customer Service
- Washify Pos systems
Supervisor
Fritanga Managua
03.2018 - 01.2019
- Supervising Store
- Cash management
- Food handling
- Closing & Opening Store
- Customer Service
Education
High school diploma -
Mater Academy East Charter High School
Miami, FL05.2019
Skills
- Car Wash
- POS
- Maintenance
- Management
- Supervising Experience
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Splash Car Wash
10.2024 - Current
Site Manager
El Car Wash
07.2022 - Current
Location Manager
SPIN car wash
06.2019 - 07.2022
Assistant Manager
SPIN car wash
02.2019 - 05.2019
Supervisor
Fritanga Managua
03.2018 - 01.2019
High school diploma -
Mater Academy East Charter High School
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