Berenice Flores Contreras
Boulder,CO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Custumer Service
John's cleaners
Lafayette, Colorado
01.2017 - 08.2023
- Greeted customers, assessed their needs and provided appropriate services.
- Maintained customer records and updated them as necessary.
- Resolved customer complaints quickly and efficiently.
- Provided technical support to customers over the phone or in person.
Customer Service
Art Cleaners
Boulder, Colorado
08.2013 - 02.2019
- Handled escalated customer service matters professionally.
- Coordinated customer service initiatives and staff training.
- Maintained high standards of customer service.
- Provided customer service support during remote broadcasts.
Education
High School Diploma -
Fairview High School
Boulder, CO05-2011
Skills
- Complaint Handling
- Client Relationship Building
- Documentation And Reporting
- Price Quoting
- Service Recommendations
- Customer Retention
- Customer Service
- Computer Skills
- Records Maintenance
- Clerical Support
Languages
English
Professional
Spanish
Professional
Affiliations
- Dedicated mother and wife
Certification
- employee of the month many times
References
References available upon request.
Timeline
Custumer Service
John's cleaners
01.2017 - 08.2023
Customer Service
Art Cleaners
08.2013 - 02.2019
High School Diploma -
Fairview High School
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