Berenice Hernandez
Monterey Park,CA
Summary
Highly reliable office professional with over 7 years of experience providing administrative, secretarial, and clerical support in busy, high call-volume environments while maintaining efficiency and accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative II
Children’s Hospital Los Angeles
Los Angeles, California
01.2023 - Current
- Guided families through insurance barriers
- Submitted authorization for outpatient services, chemotherapy treatments, and admissions.
- Managed a high-volume call environment while assisting time sensitive patient needs.
- Entered insurance, demographics and health history into patient database
Medical Receptionist
Sotara Manalo, DO
Chino, CA
04.2018 - 01.2023
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Submitted Referrals and retrieved notes from Specialist in a timely manner
Sales Representative/Sales Team Lead
Sams Club Pharmacy
Ontario, CA
10.2009 - 04.2018
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Created eye-catching merchandise displays to entice customers into store.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Minimized shortages by adopting proper loss prevention procedures.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Built repeat customer base by driving excellent loyalty program and data capture.
Education
High School Diploma -
Jurupa Valley High School
Jurupa Valley, CA06.2009
Skills
- HIPAA Guidelines
- Patient Callbacks with high call volumes
- Records Management
- EMR/Eclinical knowledgeable
- Experience performing thorough administrative support and clerical functions
- Knowledge of computer software, on-line applications, and office equipment
- Proficiency in MS Word, Excel, Access, MS Outlook
- Experience in a multi-tasking environment with minimal supervision
- Strong verbal and written communication skills
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR certified
Timeline
Patient Service Representative II
Children’s Hospital Los Angeles
01.2023 - Current
Medical Receptionist
Sotara Manalo, DO
04.2018 - 01.2023
Sales Representative/Sales Team Lead
Sams Club Pharmacy
10.2009 - 04.2018
High School Diploma -
Jurupa Valley High School