Valda Valbrun
Hyde Park,MA
Summary
Experienced in coordinating and managing service operations to ensure optimal performance, leveraging strong communication and organizational skills to streamline processes and enhance customer satisfaction. Deep understanding of team collaboration and effective problem-solving, adept at meeting dynamic needs and driving successful outcomes.
Overview
20
20
years of professional experience
Work History
Patient Service Coordinator II
Massachusetts General Hospital
05.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Call Center Agent
Automated Health Services
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
- Boosted customer service satisfaction ratings through consistent quality control.
Unit Coordinator
Massachusetts General Hospital
07.2022 - Current
- Effectively manage various administrative tasks such as entering ordering supplies, and other duties as assigned.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
Concierge/Administrative Assistant
Concierge Services Inc
01.2020 - 07.2022
- Greet guests upon arrival and departure on daily basis.
- Perform office duties on temporary basis when needed.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Security Officer
Northeast Security Inc
12.2013 - 03.2020
- Equipped with excellent communication, and customer service skills who consistently maintains detailed logs of important events.
- Secures premises and personnel by patrolling property.
- Monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry Completes reports by recording observations, information, occurrences, and surveillance activities.
Security Officer/Concierge
Allied Barton Security Services
06.2012 - 12.2013
- Patrolled Assigned Areas Provided Security Services Secures premises and personnel by patrolling property.
- Issued security badges and visitor passes to all guests.
- Completes reports by recording observations, information, and surveillance activities.
- Maintains environment by monitoring and setting building and equipment controls.
- Continuously monitored security cameras and fire, building and alarm systems.
Loss Prevention
Macy's
10.2010 - 10.2012
- Informed and warned violator rules of store.
- Conducted shoplift apprehensions, and investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
- Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions Shoplift apprehensions.
Customer Service Representative
K & G
09.2007 - 08.2010
- Acknowledge and greet customers and offer friendly, prompt and courteous service.
- Assist customers with returns, purchasing store protection plans and service packages.
- Answer telephone inquiries from customers and stores regarding status of units and other service issues.
Administrative Assistant
Commonwealth Of Massachusetts
07.2007 - 11.2007
- Create and modify documents using Microsoft Office reform general clerical duties to include but not limited to photocopying, faxing, mailing, and filing Setup and coordinate meetings and conferences.
- Maintained and distributed staff weekly schedules.
Cashier
Burger King
07.2005 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Criminal Justice Certificate: Criminal Justice -
LINCOLN TECHNICAL INSTITUTE
06.2009
High School Diploma -
The English High School
06.2007
Skills
- First Aid
- Faxing
- Customer Service
- Proficient in MS Office Suite
- Filing
- Ability To Multitask
- Epic Systems
- Critical Thinking
- Health Information Systems
- HIPAA Guidelines
- Telephone communication
- Client advocacy
- Notetaking and documentation
- Accurate recordkeeping
Contact
Hyde Park, MA 02136
Education
Jamaica Plain, MA,Somerville, MA
Timeline
Patient Service Coordinator II
Massachusetts General Hospital
05.2024 - Current
Call Center Agent
Automated Health Services
04.2023 - Current
Unit Coordinator
Massachusetts General Hospital
07.2022 - Current
Concierge/Administrative Assistant
Concierge Services Inc
01.2020 - 07.2022
Security Officer
Northeast Security Inc
12.2013 - 03.2020
Security Officer/Concierge
Allied Barton Security Services
06.2012 - 12.2013
Loss Prevention
Macy's
10.2010 - 10.2012
Customer Service Representative
K & G
09.2007 - 08.2010
Administrative Assistant
Commonwealth Of Massachusetts
07.2007 - 11.2007
Cashier
Burger King
07.2005 - 08.2007
High School Diploma -
The English High School
Criminal Justice Certificate: Criminal Justice -
LINCOLN TECHNICAL INSTITUTE
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