Virginia O'Hara
Springfield,VA
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator II
Johns Hopkins Care At Home
09.2015 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Communicated with primary care offices and insurance companies to obtain authorization.
Front Desk Receptionist/Office Manager
Saratoga Medical Clinic
01.2010 - 09.2015
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Patient Access Representative
Scripps Memorial Hospital La Jolla
01.2005 - 12.2009
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Education
Associate of Science - Liberal Arts And General Studies
Northern Virginia Community College
Annandale, VA06.1992
Skills
- Proficient in Epic Software
- 18 years in healthcare industry
- Very friendly and professional with patients
Certification
- Certified Medical Billing/ Coding Specialist
References
1. Laurie Halle - Supervisor at Johns Hopkins Care At Home - (443)571-1712
2. Tammy Callender - Co-worker at Johns Hopkins Care At Home - (443)336-9235
3. Jasmine Reed - Co-worker at Johns Hopkins Care At Home - (443)825-5964
4. Shimira McNeill - Co-worker at Johns Hopkins Care At Home - (443)570-3124
Timeline
Patient Service Coordinator II
Johns Hopkins Care At Home
09.2015 - Current
Front Desk Receptionist/Office Manager
Saratoga Medical Clinic
01.2010 - 09.2015
Patient Access Representative
Scripps Memorial Hospital La Jolla
01.2005 - 12.2009
Associate of Science - Liberal Arts And General Studies
Northern Virginia Community College
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