Berenice Jimenez
Clovis,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Jewelry Manager
Macy's
Fresno
02.2022 - Current
- Supervised daily operations and staff of the jewelry department, including hiring and training new personnel.
- Ensured compliance with all safety regulations and procedures for proper handling of jewelry items.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Performed periodic audits of the jewelry section to identify any discrepancies or areas needing improvement.
Customer Service Manager
Macy's
Fresno, CA
09.2020 - 02.2022
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Retail Sales Supervisor
Macy's
Fresno, CA
10.2018 - 09.2020
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
- Maintained high standards of cleanliness throughout the store including dusting shelves and organizing merchandise displays.
Furniture Sales Lead
Macy's
Fresno, CA
07.2018 - 10.2018
- Greeted customers and provided outstanding customer service.
- Provided technical advice regarding product features, warranties, returns.
- Monitored the completion of delivery orders to ensure timely arrival of goods.
Shop Captain
Macy's
Fresno, CA
04.2018 - 07.2018
- Assisted customers in selecting products, answering questions and providing information about merchandise.
- Supervised team members by assigning tasks, monitoring performance and providing feedback.
- Assisted upper management with delegating daily tasks.
Sales Associate
Macy's
Fresno, CA
10.2016 - 04.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Clovis North High School
Fresno, CA06-2012
Some College (No Degree) -
Fresno City College
Fresno, CASkills
- Customer Service
- Employee Development
- Team Leadership
- Bilingual
- Reliability
- Effective Communication
- Organizational Skills
- Problem-solving aptitude
Languages
Spanish
Professional
Timeline
Jewelry Manager
Macy's
02.2022 - Current
Customer Service Manager
Macy's
09.2020 - 02.2022
Retail Sales Supervisor
Macy's
10.2018 - 09.2020
Furniture Sales Lead
Macy's
07.2018 - 10.2018
Shop Captain
Macy's
04.2018 - 07.2018
Sales Associate
Macy's
10.2016 - 04.2018
High School Diploma -
Clovis North High School
Some College (No Degree) -
Fresno City College
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