Hailey Vermillion
St. Cloud,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the business management industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Jewelry Manager
Milk Mama Creations
St. Cloud , FL
2019.01 - Current
- Supervised daily operations and staff of the jewelry department, including hiring and training new personnel.
- Developed strong relationships with customers by providing excellent customer service.
- Managed the display cases ensuring that merchandise is attractively presented in an orderly fashion.
- Assisted customers in selecting appropriate pieces of jewelry based on their needs and preferences.
- Responded quickly to customer inquiries regarding product availability and pricing information.
- Maintained accurate records of sales transactions and updated customer accounts as necessary.
- Processed payments from customers using cash registers or point-of-sale systems accurately and efficiently.
- Resolved customer complaints in a timely manner while maintaining positive relationships with them.
Server
Corkys BBQ
Little Rock , AR
2016.04 - 2016.12
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
Sales Associate
The Children's Place
Little Rock , AR
2016.03 - 2016.09
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
Cashier
Walmart
Bryant , AR
2015.11 - 2016.03
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Party Host Team Lead
Altitude Trampoline Park
Little Rock , AR
2015.03 - 2016.02
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided them with party information.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Handled payments made by customers for services rendered during parties.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved conflicts between guests or between staff members during events if necessary.
Education
High School Diploma -
Bryant High School
Bryant, AR2016-05
Skills
- Customer Service
- Schedule Management
- Cost Control
- Time Management
- Professionalism
- Teamwork and Collaboration
- Organizational Skills
- Positive Attitude
References
References available upon request.
Timeline
Jewelry Manager
Milk Mama Creations
2019.01 - Current
Server
Corkys BBQ
2016.04 - 2016.12
Sales Associate
The Children's Place
2016.03 - 2016.09
Cashier
Walmart
2015.11 - 2016.03
Party Host Team Lead
Altitude Trampoline Park
2015.03 - 2016.02
High School Diploma -
Bryant High School
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