Berenice Maytorena Loustaunau
Publicist and Marketer
Phoenix,AZ
Summary
Versatile Management Assistant with a proven track record at Domínguez S.M.A., adept in office administration and customer engagement. Excelled in maintaining confidentiality, enhancing customer satisfaction, and streamlining documentation processes. Skilled in bilingual communication and team collaboration, consistently achieving high-level outcomes in U.S. immigration services and social development sectors.
Overview
19
19
years of professional experience
Work History
Management Assistant
Domínguez S.M.A. Servicios Migratorios Americanos.
11.2015 - Current
- Directly assist the U.S. Immigration Consultant with the elaboration of documentation to carry out U.S. immigration processes.
- Directly assist the U.S. Immigration Consultant by supporting clients who are seeking a consultation, want to start or are carrying out a U.S. immigration process, providing service to clients who are in the United States of America and Mexico.
- Directly assist the U.S. Immigration Consultant, submitting documentation for U.S. immigration processes in the United States for clients who are located both in the United States and in Mexico.
- Maintained a high level of confidentiality while handling client's sensitive information and documentation.
Assistant Secretary for Social Development
Gobierno Del Estado De Sonora.
08.2012 - 10.2015
- Managed sensitive information with discretion, ensuring the confidentiality of the Secretary documents and communications.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with the undersecretary to provide effective assistance for specific aspects of business operation.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Assist with the secretary's event logistics.
- Managing social networks.
Costumer Service.
Call Center.
05.2006 - 09.2006
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Supported sales initiatives by providing excellent customer service training sessions.
- Provided exceptional customer service to drive satisfaction.
- Resolved issues and maintained customer service standards.
- Alleviated customer service needs with policy-appropriate solutions.
Education
Master in Business Management - Business Management
Universidad Del Desarrollo Profesional.
Hermosillo, Sonora, México.01-2016
Bachelor's Degree in Advertising And Marketing. - Advertising And Marketing.
Universidad Del Desarrollo Profesional.
Hermosillo, Sonora, México.12-2010
High School Diploma -
Universidad Del Noroeste.
Hermosillo, Sonora, México.05-2006
Skills
- Office administration
- Administrative tasks
- Customer engagement
- Recordkeeping
- Paperwork drafting
- Scheduling expertise
- Problem-solving
- Customer service
- Excel spreadsheets
- Calendar management
- Team collaboration
Languages
English
Professional Working
Spanish
Native or Bilingual
German
Elementary
Italian
Elementary
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Documenting and sharing travel experiences
- Enjoy hobbies that combine physical activity with outdoor exploration
- Food Tourism
- Engaging in food photography and sharing culinary creations on social media
- Reading
- I like trying new recipes and food trends
- Photography
- Watching Movies and TV Shows
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gym Workouts
- Road Trips
- Swimming
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Nationalities
- United States of America.
- Mexico.
Timeline
Management Assistant
Domínguez S.M.A. Servicios Migratorios Americanos.
11.2015 - Current
Assistant Secretary for Social Development
Gobierno Del Estado De Sonora.
08.2012 - 10.2015
Costumer Service.
Call Center.
05.2006 - 09.2006
Master in Business Management - Business Management
Universidad Del Desarrollo Profesional.
Bachelor's Degree in Advertising And Marketing. - Advertising And Marketing.
Universidad Del Desarrollo Profesional.
High School Diploma -
Universidad Del Noroeste.
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