Bachelor of Science - Organizational Leadership
John Brown University
Siloam Springs, AR2021
Berenice Monsivais Talamantes
Springdale,AR
Summary
Experienced executive assistant with over 15+ years of experience managing a variety of customers & clients. Primarily focused on client retention & satisfaction while maintaining the overall organization of the office. Exceptionally dependable, bilingual team member skilled at delivering high quality work on time. Highly self-motivated & take pride in a strong work ethic.
Education
Overview
15
15
years of professional experience
Skills
- Bilingual
- Time Management
- Attention to Detail
- Team Focused
- Client Support
- Work planning & prioritization
- Collaborative
- MS Office Suite
- Google Suite
Work History
Team Lead
Advance Pest Control, Inc.
09.2021 - Current
- Promoted to team lead while keeping much of the customer service; received the following responsibilities.
- Oversee & train a team of 4 accounts payable associates.
- Coordinate, as a team, the optimized scheduling of service accounts which average about 1,100 on a quarterly basis.
- Develop end-month tracking reports to assess better coordination on the scheduling & growth of routes.
Administrative Assistant
Advance Pest Control, Inc.
02.2006 - 08.2021
- Supported growing our Spanish speaking clientele which now consists of about 48% of the current client base.
- Coordinated monthly invoicing for all clients & manage the interaction with our collection agency to generate the payoff of delinquent accounts.
- Managed the process of transferring termite policies from the current homeowner to the new owner, necessary for the closing procedure.
- Planned schedules, meetings, and monthly/quarterly visits for 5 technicians.
Legal Assistant
Tolley & Brooks Law Firm
07.2005 - 02.2006
- Prepared documentation for court & kept up with updated statuses on client cases to ensure attorneys had correct records.
- Submitted all medical records & other forms of evidence about worker's comp and/or social disability cases.
- Performed general administrative duties (i.e., email and phone correspondence, handle client appointments).
Accomplishments
Dick Forsythe Endowed Scholarship
LULAC Scholarship
Hispanic Women's Organization Scholarship
Pathway to Prosperity Endowed Scholarship
NW Arkansas Community College Dean's List
NW Arkansas Community College President's List
Marketing Coordinator for an Airline Support Simulation
Timeline
Team Lead
Advance Pest Control, Inc.
09.2021 - Current
Administrative Assistant
Advance Pest Control, Inc.
02.2006 - 08.2021
Legal Assistant
Tolley & Brooks Law Firm
07.2005 - 02.2006
Bachelor of Science - Organizational Leadership
John Brown University
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