Summary
Overview
Work History
Education
Skills
Timeline
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Berenice Suarez

Colorado Springs,CO

Summary

Bilingual (Spanish & English) Sales and Marketing Coordinator with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

14
14
years of professional experience

Work History

Agent Support Associate

Devoted Health
06.2023 - Current
  • Solid understanding of Devoted Health’s products and business processes to investigate and resolve broker questions related to: Plan benefit / Providers in network / Enrollment process / Commission payment
  • Respond to broker calls, emails, and voicemails from brokers seeking assistance
  • Resolve broker issues by researching causes and working with Devoted Health’s operations team
  • Exercise discretion and judgment in prioritizing requests
  • Interpret and adapted procedures processes and techniques in a dynamic fast-paced environment
  • Build solid relationships within the Devoted broker community

Inside Sales Agent

United Health Group
06.2022 - Current
  • Exceeded quarterly revenue targets. As result I was nominated as Top Telesales Agent in Colorado Springs.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Set up appointments with potential and current customers to promote new products and services.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.

Property Manager

Mission Rock Residential
08.2019 - 05.2021
  • Conducted sales strategy to reach maximum occupancy and revenue goals.
  • Developed network with local community and events for futures residents.
  • Trained team members to ensured customer service excellent and company Core Values.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Prepared specifications, solicited bids and approved subcontracts for building services.

Assistant Property Manager

Mission Rock Residential
09.2017 - 08.2019
  • Annual and interim re-certification of residents
  • Created and submitted daily reports on leasing activities.
  • Assisted residents with questions and documents service requests
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Knowledge of property management software
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Transportation Security Officer

Transportation Security Administration
06.2016 - 09.2017
  • Operated screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
  • Interacted with public, giving directions and responding to inquiries.
  • Maintained focus and awareness while working in stressful environment
  • Made effective decisions in both crisis and routine situations
  • Engaged in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches

Sales & Marketing Representative

PRIME COMMUNICATIONS
06.2013 - 06.2015
  • Communicate company promotions and deals to customers
  • Responsible for inventory control
  • Build customers loyalty and networking
  • Sold in accordance with company policy, procedures and AT&T culture. Anticipates the customer's needs and provides solutions

Property Manager and Realtor

Berenice Suárez Realty
12.2009 - 06.2013
  • Convert prospects to close sales and successfully completed over $2.5 millions in sales in local market
  • Attract tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services
  • Liaise with landlords and tenants for appropriate leasing
  • Establish terms and conditions for property leasing and and rental
  • Arrange for payment collection of rental and extra fees
  • Control expenditure costs on behalf of property owners

Education

Bachelor of Arts - Business Administration - Marketing

Ana G. Mendez University System
San Juan, Puerto Rico

Skills

  • Supervisor experience in multiple industries
  • Current Life & Health insurance license (multiple states)
  • Drive sales results and performance
  • Network development
  • Lead prospecting
  • Build customer loyalty
  • Exceptional leadership and coaching
  • Upselling
  • Cross-training
  • Snowbird (MSG in Devoted Health)

Timeline

Agent Support Associate

Devoted Health
06.2023 - Current

Inside Sales Agent

United Health Group
06.2022 - Current

Property Manager

Mission Rock Residential
08.2019 - 05.2021

Assistant Property Manager

Mission Rock Residential
09.2017 - 08.2019

Transportation Security Officer

Transportation Security Administration
06.2016 - 09.2017

Sales & Marketing Representative

PRIME COMMUNICATIONS
06.2013 - 06.2015

Property Manager and Realtor

Berenice Suárez Realty
12.2009 - 06.2013

Bachelor of Arts - Business Administration - Marketing

Ana G. Mendez University System

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