Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Berenice V. Hutton

Kingwood,TX

Summary

Knowledgeable and dedicated bilingual customer service professional with extensive experience in remote client services. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

OPI & Client Services Specialist

TransPerfect
02.2023 - Current
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Served as a trusted resource for colleagues seeking guidance on Spanish language usage or cultural norms when working with diverse populations.
  • Assisted team members with language barriers, improving overall team productivity and collaboration.
  • Managed high call volumes while maintaining professionalism under pressure, earning recognition for exceptional performance and dedication to customer service.

Bilingual Client Service Specialist

BHI LINGUISTIC SERVICES
03.2020 - 01.2023
  • Served as the primary point of contact for clients, offering seamless service regardless of language preference.
  • Developed rapport with clients by providing personalized service in their preferred language.
  • Streamlined communication processes for increased efficiency by translating materials into Spanish.
  • Provided expert guidance on product offerings to customers in both languages, leading to informed purchasing decisions and higher levels of satisfaction.
  • Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Bilingual Client Service Specialist

Las Olas Ecuador
01.2015 - 03.2021
  • Provided knowledgeable service and support for all customer needs.
  • Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Supported ad-hoc projects with advanced skills in document management, customer relations and reporting.
  • Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
  • Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
  • Facilitated regular communication between clients and internal stakeholders to ensure transparency and alignment on project goals and objectives.
  • Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.

Bilingual Administrative Assistant

RANBER DRILLING LLC
02.2002 - 12.2015
  • Improved file organization system, making it easier to locate important documents when needed.
  • Contributed to successful contract negotiations by providing translation support during meetings with international clients or partners.
  • Facilitated onboarding process for new employees, providing initial training materials in both languages as needed.
  • Provided comprehensive administrative support during company-wide audits while maintaining strict adherence to internal policies and procedures.
  • Managed calendar scheduling for executives, preventing double-booking and optimizing time usage.
  • Streamlined communication between, translating documents and facilitating conversations as needed.

Education

Associate of Arts - Trade & Management Bilingual Assistant

San Francisco De Sales
Quito, Ecuador

English Certificate - Applied Linguistics

Universidad Católica
Quito, Ecuador

Spanish Interpreter Certificate - Community Liaison Interpreter

BERKANA INSTITUTE
Houston, Texas

Medical Translation & Interpreting Certificate - Language Interpretation And Translation

AUSTIN COMMUNITY COLLEGE
Austin, Texas

TRANSLATOR CERTIFICATE - SPANISH TRANSLATOR

AUSTIN COMMUNITY COLLEGE
Austin

Skills

  • Client Relationship Building
  • Client Retention Strategies
  • Spanish Fluency
  • Microsoft Office
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Following scripts
  • Multi-line phone talent
  • Remote Office Availability

Additional Information

PHILANTROPHY


Ecuador 04/2012 to Present EFE Back Pack Project

  • Community Liaison

Provided school supplies for children Chachis & Tsachilas Indigenous Community in Santo Domingo, Ecuador


School El Pajonal & Algarrobos, Manabí, Ecuador 06/2015 - 09/2021

  • Interpreter for the Community & expats community residing in Manta, Ecuador
  • Coordinated fundraisers to start school's first computer center
  • Organized Christmas events for students with volunteers, field trips,and school supplies and summer programs.


Earthquake Survivors, 04/2016 – 10/2016, Manabí, Ecuador

  • Interpreter for Expat survivors
  • Coordinated & managed fundraiser emergency fund to assist survivors with medication, hospital supplies, food, and clothing.
  • Managed Distribution Center for Earthquake Survivors.
  • Coordinated and assisted emergency rescue team to assist families
  • Organized PTSD workshops to assist earthquake survivors.


HESI, 2007 - 2013 Kingwood, Texas

  • Vice-President and Chair Program Committee
  • Assisted the Hispanic community with executive development with mentorship.
  • Created programs to assist Hispanics to assimilate into diversified communities, helping achievers from the public or private schools to the highest level of executives in positions with profit, nonprofit companies, and organizations.

Languages

Spanish
Native or Bilingual

Timeline

OPI & Client Services Specialist

TransPerfect
02.2023 - Current

Bilingual Client Service Specialist

BHI LINGUISTIC SERVICES
03.2020 - 01.2023

Bilingual Client Service Specialist

Las Olas Ecuador
01.2015 - 03.2021

Bilingual Administrative Assistant

RANBER DRILLING LLC
02.2002 - 12.2015

Associate of Arts - Trade & Management Bilingual Assistant

San Francisco De Sales

English Certificate - Applied Linguistics

Universidad Católica

Spanish Interpreter Certificate - Community Liaison Interpreter

BERKANA INSTITUTE

Medical Translation & Interpreting Certificate - Language Interpretation And Translation

AUSTIN COMMUNITY COLLEGE

TRANSLATOR CERTIFICATE - SPANISH TRANSLATOR

AUSTIN COMMUNITY COLLEGE
Berenice V. Hutton