Berenis Aviles
Peoria ,AZ
Summary
Branch Manager 2 at US Bank, adept in branch operations management and fostering strong customer relationships. Spearheaded initiatives to surpass key performance indicators, enhancing service quality and customer satisfaction. Excelled in staff development through effective coaching, mentoring, and performance reviews, significantly improving team skills and achieving targets consistently.
Overview
12
12
years of professional experience
Work History
Branch Manager 2
US Bank National Association
09.2012 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
High School Diploma -
Trevor Brown
Phoenix, AZ05.2007
Skills
- Customer Service
- Customer Relationships
- Excellent time management skills
- Branch Operations Management
- Coaching and Mentoring
- Strong team-builder
- Verbal/written communication
- Staff Management
- Operations Management
- Training and Development
- Interviewing and Hiring
- Product Training
- Goals and performance
- Performance Reviews
Accomplishments
Board Member of the AZ Nosotros Latinos, Board Member of the AZ Development Network, Been Spotlighted on ACEE for Hispanic Heritage Month
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager 2
US Bank National Association
09.2012 - Current
High School Diploma -
Trevor Brown
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