Berenise Hernandez
Clearwater,FL
Summary
Dynamic banker with a proven track record at Exchange Bank, excelling in customer service and cash management. Cultivated strong client relationships while consistently achieving sales targets. Leveraged creative thinking to educate customers on banking products, ensuring satisfaction and compliance with regulations. Recognized for balancing teller drawers accurately and efficiently.
Developed strong financial analysis and customer service skills in fast-paced banking environment. Known for exceptional attention to detail and ability to handle complex transactions efficiently. Seeking to transition into new field, bringing dedication to delivering high-quality service and achieving positive outcomes.
Overview
2
2
years of professional experience
Work History
Banker
Exchange Bank
Healdsburg, CA
01.2020 - 02.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Education
Associate Of Science - Medical Assistant Administration
Santa Rosa Junior College
Santa Rosa, CA06.2016
Skills
- Customer service
- Cash handling
- Creative thinking
- Cash management
Additional Information
- Worked for a small company of personal loans for 1 year.
- I’ve worked in 2016-2019 in 2 different cellphone companies. On these 2 I’ve learned to work in a fast paced environment, learn how to give my customers the best services.
Languages
Spanish
Native or Bilingual
Timeline
Banker
Exchange Bank
01.2020 - 02.2022
Associate Of Science - Medical Assistant Administration
Santa Rosa Junior College